Sheterrica Hardy
Houston,TX
Summary
I have consistently proven my ability to meet deadlines and achieve project objectives, solve critical problems and prioritize crucial tasks while maintaining the standards expected of my role. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
First Data / Fiserv
Houston
08.2022 - 10.2023
- A liasion between a company and its customers to manage concerns with the objective of maintaining positive customer relationships.
Sales Specialist
AT&T
Houston
06.2020 - 02.2022
- Implementing sales strategies, an conducting sales tracking for data entry.
Credit and Collections Specialist
Sutherland
Houston
05.2018 - 04.2020
- Negotiation of settlements with borrowers.
Behavior Technician
Brentwood Behavioral Healthcare
Shreveport
05.2015 - 04.2018
- Providing therapeutic techniques by focusing on increasing daily living skills in both individual and group settings.
Education
Certification in Health Science -
Remington College Louisiana
12.2019
Skills
- Collections
- Banking
- Data Entry
- Customer service
- Billing
- Financial Management
- Medical coding
- CRM software proficiency
- Customer satisfaction measurement
- Complaint resolution
- Customer Service
Certification
- BLS Certification
- RBT Certification
Timeline
Customer Service Representative
First Data / Fiserv
08.2022 - 10.2023
Sales Specialist
AT&T
06.2020 - 02.2022
Credit and Collections Specialist
Sutherland
05.2018 - 04.2020
Behavior Technician
Brentwood Behavioral Healthcare
05.2015 - 04.2018
Certification in Health Science -
Remington College Louisiana
Similar Profiles
Kevin LylesKevin Lyles
IT Ops I / X1BatchDistributed Ops at First Data / FiservIT Ops I / X1BatchDistributed Ops at First Data / Fiserv
Jacquelyn AlcornJacquelyn Alcorn
Director of RPA Enablement at FIRST DATA/FISERVDirector of RPA Enablement at FIRST DATA/FISERV
Pamela TorresPamela Torres
CSR - Customer Service Representative at First Data / Fiserv-RemoteCSR - Customer Service Representative at First Data / Fiserv-Remote