SHEVEL T. MORRIS
Pigeon Forge,TN
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Front Desk Receptionist
Choice Hotels
Pigeon Forge, Tennessee
05.2024 - Current
- Greeted guests warmly and efficiently checked them into hotel rooms.
- Coordinated reservations and confirmed guest bookings using hotel management software.
- Assisted guests with requests, providing information about local attractions and services.
- Resolved guest complaints professionally, ensuring satisfaction through immediate resolution when possible.
- Directed phone calls and inquiries to appropriate departments efficiently, enhancing communication flow.
- Redirected incoming calls to appropriate personnel, facilitating prompt assistance for guests.
Customer Service Representative
DIRECTV
Jamaica
05.2016 - 09.2023
- Assisted customers with inquiries regarding service plans and billing issues.
- Educated customers on the features and benefits of DIRECTV services.
- Processed orders for new installations and upgrades efficiently.
- Resolved technical issues related to satellite equipment and service interruptions.
- Collaborated with team members to improve service delivery strategies.
Education
Titchfield high school
The Cedar Grove Academy
Waterford High
Jamaica 09.2009 - 07.2013
Skills
- Hotel management software
- Customer engagement
- Attention to detail
- Conflict resolution
- Team collaboration
- Communication skills
- Adaptability
Qualifications
- CSEC History, 1
- CSEC English A, 2
- CSEC Mathematics, 3
- CSEC Integrated Science, 2
- CSEC Social Studies, 1
- CSEC Food and Nutrition, 1
- Cape History (unit 1), 4
- Cape Law (unit 1), 1
- Cape Sociology (unit 1), 3
- Cape Communication Studies 3
- Awaiting the results for Cape History unit, 2
- Cape Law unit, 2
- Cape Sociology unit, 2
- Cape Caribbean Studies unit, 1
Timeline
Front Desk Receptionist
Choice Hotels
05.2024 - Current
Customer Service Representative
DIRECTV
05.2016 - 09.2023
Waterford High
09.2009 - 07.2013
Titchfield high school
The Cedar Grove Academy