SHEVONDA DANZY
Tallahassee,FL
Summary
Dynamic Administrative Assistant II with proven expertise at the Florida Department of Health in data analysis and event coordination. Recognized for enhancing office processes and delivering exceptional customer relations. Skilled in meeting scheduling and employee onboarding, consistently ensuring operational efficiency and team success. Committed to maintaining high standards of organization and communication.
Overview
20
20
years of professional experience
Work History
Administrative Assistant II
Florida Department of Health
Tallahassee, FL
09.2023 - Current
- Collecting, reviewing, and analyzing data
- Preparing reports, and other presentation material
- Responding to or routing routine inquiries from external or internal sources
- Scheduling meetings, travel, and ordering supplies and monitoring inventory
- Drafting and distributing various correspondences, memos, letters, fax and forms
- Providing administrative support to Bureau Chief
- Managing calendar and scheduling meetings
- Database Management using the Performance Improvement and Management System
- Complete foundational plan reviews and updates in PIMS
- Assist with managing the PIMS mailbox and technical support log
- Provide technical assistance to PIMS users as requested
- Assist with Strategic planning projects
- Assist with performance management and special projects as needed
- Provides constructive solutions to management for improving office processes
- Maintaining responsibility for the performance, integrity and security of the PIMS database
- Bureau wide event planning and coordination
- Assist human resources with hiring processes
- Assist Operations Managers with agency wide meetings
- Develop and facilitate bureau new employee orientation
- Complete new employee onboarding processes
- Purchasing for the division meetings.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Regulatory Consultant
Department of Business
08.2022 - 09.2023
- Respond to emails
- Assist other call agents
- Answers incoming calls to the Customer Contact Center in a courteous and professional manner, assesses customer’s inquiry, and provides accurate information in accordance with department policies and procedures as well as Florida Statutes and rules
- Responds to telephonic inquiries regarding all DBPR licensing matters or requirements, continuing education requirements, and fees
- Reviews information in call center systems, DBPR’s intranet site and/or internet site as well as statutory laws and rules to provide responses to customer inquiries
- Updates call center systems with accurate and current information; update records with information pertinent to each caller including their name, phone number and other pertinent information regarding customer’s inquiry and the resolution offered
- Participates in staff meetings and training sessions
- Reviews email procedural updates as it relates to the Customer Contact Center processes
- Follows call center standards and procedures as indicated in the Standard Operating Procedures Manual
- Department of Business and Professional Regulation
Regulatory Specialist III
Department of Business and Professional Regulation
Tallahassee, FL
06.2022 - 08.2022
- Provide excellent customer service
- Acknowledge and resolve customer complaints
- Maintain and ensure customer satisfaction
- Manage customer interaction logs and requests
- Assessed customer inquiries and delivered precise information aligned with department policies, Florida Statutes, and rules.
- Responds to telephonic inquiries regarding all DBPR licensing matters or requirements, continuing education requirements, and fees
- Reviews information in call center systems, DBPR’s intranet site and/or internet site as well as statutory laws and rules to provide responses to customer inquiries
- Maintained call center systems with precise and up-to-date details.
- Participates in staff meetings and training sessions
- Reviews email procedural updates as it relates to the Customer Contact Center processes
- Follows call center standards and procedures as indicated in the Standard Operating Procedures Manual.
- Answered consumer inquiries with friendly and knowledgeable support.
Choice Counseling Specialist
Automated Health Systems
12.2020 - 06.2022
- Assisting individuals and families gain access to health care services
- Assisting with enrolling into health care plans
- Assisting with contact information to other state agencies
- Handling high call volumes through a call center
Caregiver
Azalea Gardens
08.2019 - 06.2022
- Assist clients with personal care, dressing, grooming
- Assisting with preparation for doctor’s appointments
- Maintain open communication between families and healthcare professional
- Routinely document and report change in client’s health status
- Assist clients with participating in activities.
Personal Care Support Aide
Major Care Inc
02.2017 - 01.2019
- Assist Client with personal and Hygiene care
- Serve as a personal companion
- Manage the monthly calendar for daily activities
- Help client with daily physical therapy.
Memory Care Activity Director/Concierge
Pacifica Senior Living Woodmont
06.2016 - 08.2018
- Coordinate activities
- Serves as the office receptionist in answering/transferring calls
- Manage the activities monthly calendar
- Performing activities with residents
- Served as a Client Companion
- Assist the Office Manager in daily activities.
Companion
Linda's Assisted Living Facility
10.2015 - 05.2016
- Supervise clients
- Give scheduled medications
- Prepare meals
- Client companion
Patient Care Assistant
Tallahassee Memorial Hospital
12.2008 - 09.2015
- Orthopedics and Intermediate Care Unit, Communicates with professional staff regarding pertinent observations concerning conditions of patients
- Provides patient care including vital sign, bathing, feeding, elimination and positioning
- Communicates with patients to facilitate their needs
- Set up and maintain equipment pertinent to patient care
- Recognized by hospital physical therapist staff for performing outstanding work by exhibiting integrity, compassion, accountability, respect and excellent work ethnic and team player.
Tax Preparer
Florida Tax Service
12.2011 - 12.2014
- Responsible for preparing income tax return for business firms and individual
- Appropriately handled private and confidential material and information
- Responsible for ordering all office supplies, organized and stocked supply cabinets
- Prioritized screen and answered phone calls, and referred calls to appropriate staff, and greeted customers and checked in clients, took messages, and answered basic questions
- Distributed all incoming mail
- Calculated sales tax returns and depreciation of various tax reports
- In depth knowledge of filing tax returns and federal tax law
- Advised clients about investment strategies to minimize their taxes as per tax law
- Assist clients on legal issues, tax amendments and payment loans
- Perform e-filing tasks as per schedule
- Responsible for issuing refund checks and collecting monies as needed.
Customer Service Representative
Advance America
12.2004 - 02.2006
- Handled all clerical functions including data entry, multiple phone lines and record keeping ensuring effective company operations
- Completed financial transactions for customers and provided customer loans and collected debts
- Independently handled money deposits for day-to-day transactions
- Communicated effectively with a diverse population to provided best customer services.
Education
A.S. Degree - Health and Human Services
Ultimate Medical Academy
Tampa, FL12.2019
Certification - Medical Billing and Coding
Ultimate Medical Academy
Tampa, FL03.2012
Diploma -
Florida State University High School
Tallahassee, FL06.1999
Skills
- Data analysis
- Meeting scheduling
- Office organization
- Supply inventory
- Customer relations
- Event coordination
- Employee onboarding
- Communication skills
- Problem solving
- Attention to detail
- Time management
Email Personal
meca2626@gmail.com
Email Professional
Shevonda.Danzy@flhealth.gov
Trainings
Statewide-Advancing Accountability 03/11/2025
References
References available upon request.
Timeline
Administrative Assistant II
Florida Department of Health
09.2023 - Current
Regulatory Consultant
Department of Business
08.2022 - 09.2023
Regulatory Specialist III
Department of Business and Professional Regulation
06.2022 - 08.2022
Choice Counseling Specialist
Automated Health Systems
12.2020 - 06.2022
Caregiver
Azalea Gardens
08.2019 - 06.2022
Personal Care Support Aide
Major Care Inc
02.2017 - 01.2019
Memory Care Activity Director/Concierge
Pacifica Senior Living Woodmont
06.2016 - 08.2018
Companion
Linda's Assisted Living Facility
10.2015 - 05.2016
Tax Preparer
Florida Tax Service
12.2011 - 12.2014
Patient Care Assistant
Tallahassee Memorial Hospital
12.2008 - 09.2015
Customer Service Representative
Advance America
12.2004 - 02.2006
A.S. Degree - Health and Human Services
Ultimate Medical Academy
Certification - Medical Billing and Coding
Ultimate Medical Academy
Diploma -
Florida State University High School
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