Shevone Sirgany
Miami,FL
Summary
Highly motivated and dedicated professional making a purposeful transition from hospitality leadership to the insurance industry. License 4-40 Customer Serce Representative and 2-15 Agent, with a clear commitment to earning the 2-20 Property and Casualty License.Known for exceptional communication and problemsolng skills honed through years of managing high-pressure enronments and building strong client relationships. Passionate about delivering outstanding serce, eager to learn, and ready to grow with mentorship and training in this exciting new field.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Head Server/Associate Manager
Riviera Country Club
Coral Gables, FL
03.2017 - 04.2024
- Delivered excellent customer service to ensure guest satisfaction
- Oversaw daily operations, including inventory management and staff workflow ensuring efficiency and productivity
- Handled managerial responsibilities during the absence of senior staff, ensuring seamless operations
- Resolved customer concerns promptly, fostering a positive and welcoming environment
- Trained and guided team members, ensuring deadlines were met and organizational goals achieved
Virtual Executive Assistant
Executive Solutions
01.2006 - 01.2016
- Conducted targeted candidates searches and maintained seamless communication throughout the hiring process
- Coordinated recruiting activities and organized employee records to ensure accurate data management
- Delivered excellent service by building strong relationships with candidates and supporting hiring teams
- Produced background checks and facilitated smooth interview scheduling
- Utilized digital marketing and social media platforms to efficiently promote job openings
Education
High School Diploma -
Southwest Senior High School
FL01.1997
Skills
- Customer Service
- Attentive Listening
- Empathy
- Communication Skills
- Time Management
- Payment Processing
- Inventory Management
- Problem-Solving Abilities
- Committed to Professional Development
- Patience and Emotional Resilience
- Resourceful and Well Organized
- Handled managerial responsibilities
- Conducted targeted candidates searches
- Delivered excellent service
Certification
- 215 Life Health and Variables Contract Insurance Agent, G194379
- 440 Customer Representative License (CIR)
Personal Information
Title: Customer Service Representative
Timeline
Head Server/Associate Manager
Riviera Country Club
03.2017 - 04.2024
Virtual Executive Assistant
Executive Solutions
01.2006 - 01.2016
High School Diploma -
Southwest Senior High School