Sheyanna Young
Detroit,MI
Summary
Proven leader and efficient problem-solver, adept in cash handling accuracy and customer service, enhanced Dollar General's transaction precision and customer loyalty. Skilled in training and mentoring, fostering team excellence and operational efficiency. Achieved notable improvements in staff performance and customer satisfaction, leveraging both hard and soft skills to exceed employer expectations.
Overview
25
25
years of professional experience
Work History
Key Holder
Dollar General
12.2023 - 02.2025
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Assistant Manager
Salv
10.2019 - 06.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
CNA
Oakridge Nursing Home
04.2016 - 08.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Shift Manager
Burger King
06.2005 - 09.2009
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Cashier
McDonald's Restaurant
03.2004 - 07.2005
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Wendys Restaurant
09.1999 - 06.2001
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
GED -
Finney
Detroit, MI06-2014
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Alarm systems
Timeline
Key Holder
Dollar General
12.2023 - 02.2025
Assistant Manager
Salv
10.2019 - 06.2020
CNA
Oakridge Nursing Home
04.2016 - 08.2018
Shift Manager
Burger King
06.2005 - 09.2009
Cashier
McDonald's Restaurant
03.2004 - 07.2005
Cashier
Wendys Restaurant
09.1999 - 06.2001
GED -
Finney