Sheyla Cervantes
Summary
Results-driven professional with expertise in marketing and customer service. Demonstrated success in fast-paced settings, leading teams in food service and coordinating marketing initiatives. Strengths include strategic thinking and effective communication, poised to enhance team performance and foster strong relationships in future roles.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Olive Garden Restaurant
Kennewick
04.2026 - Current
- Provided friendly and attentive service to enhance guest dining experiences.
- Guided guests in menu selections and provided detailed information about dishes to enhance their dining experience.
- Took accurate orders and communicated them effectively to kitchen staff.
- Collaborated with team members to deliver timely food and beverage service.
- Ensured cleanliness and organization of dining area to create a welcoming atmosphere for guests.
- Processed cash transactions and handled payments accurately to maintain smooth operations at end of meals.
Warehouse Worker
Amazon
Pasco
10.2025 - 12.2025
- Operated forklifts to optimize inventory movement within the warehouse.
- Loaded and unloaded merchandise from delivery trucks and shipping containers.
- Collaborated with team members to pack and prepare orders for timely shipment.
- Maintained cleanliness and safety standards throughout the warehouse environment.
- Executed safety protocols to ensure a risk-free warehouse environment.
Server / Cashier
Sterlings Restaurant
Kennewick
06.2025 - 09.2025
- Provided prompt, friendly service in high-volume dining environment, enhancing guest satisfaction
- Delivered prompt, friendly service in a high-volume dining environment
- Kept clean, organized station, facilitating seamless customer experience
- Strengthened interpersonal and multitasking skills in a fast-paced setting
Marketing Coordinator
Brightside Windows
Kennewick
03.2025 - 04.2025
- Executed door-to-door outreach to increase sales and enhance brand visibility
- Led strategic team meetings and collaborated with peers to improve conversion rates
- Utilized persuasive communication to build trust with potential customers and close deals
- Conducted direct door-to-door outreach to drive sales and increase brand awareness
Shift Leader
Popeyes Louisiana Kitchen
Kennewick
01.2024 - 07.2024
- Supervised day-to-day shift operations to optimize workflow and deliver top-tier service
- Trained and mentored new employees to foster a cohesive and efficient team environment
- Resolved customer concerns promptly and professionally to enhance satisfaction
- Maintained product quality and compliance with health and safety standards
Education
High School -
Pasco High School
Pasco, WASkills
- Customer Relations
- Guest satisfaction
- Product Knowledge
- Communication
- Customer communication
- Time Management
- Organization
- Adaptability
- Team collaboration
- Team support
- Problem Solving
- Self-Motivation
Certification
- ServSafe
- MAST Permit
Languages
- Spanish
- English, Bilingual
- Spanish, Bilingual
Personal Information
Willing To Relocate: Anywhere
Timeline
Server
Olive Garden Restaurant
04.2026 - Current
Warehouse Worker
Amazon
10.2025 - 12.2025
Server / Cashier
Sterlings Restaurant
06.2025 - 09.2025
Marketing Coordinator
Brightside Windows
03.2025 - 04.2025
Shift Leader
Popeyes Louisiana Kitchen
01.2024 - 07.2024
High School -
Pasco High School