Sheyla Montoya
Houston
Summary
Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.
Overview
7
7
years of professional experience
Work History
Shift Manager
Chick-fil-A
Houston
06.2024 - Current
- Organized special events such as holiday sales or promotional campaigns.
- Ensured compliance with food safety regulations and quality standards.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Maintained cleanliness and organization of work area.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Coached employees on interactions with customers to drive exceptional service.
Shift Manager
McDonald's
Houston
05.2021 - 12.2023
- Organized special events such as holiday sales or promotional campaigns.
- Ensured compliance with food safety regulations and quality standards.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Implemented cost-control measures to maintain budgetary guidelines.
- Reinforced rules to promote superior employee performance.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Managed daily cash intake by counting out registers and tabulating profits.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Assisted in resolving escalated customer service issues in a timely manner.
- Resolved conflicts between staff members in a professional manner.
- Taught staff upselling techniques to meet revenue targets.
Team Member
McDonald's
Houston
10.2017 - 10.2019
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Operated cash registers to process payments from customers.
Education
High School Diploma -
Miley High School
Houston, TX05-2021
Skills
- Food safety
- Inventory management
- Quality assurance
- Customer service
- Employee coaching
- Conflict resolution
- Team leadership
- Task delegation
- Flexible schedule
- Workplace safety
- Employee training
- Shift leadership
- Cash handling
Languages
English
Professional
Spanish
Professional
Timeline
Shift Manager
Chick-fil-A
06.2024 - Current
Shift Manager
McDonald's
05.2021 - 12.2023
Team Member
McDonald's
10.2017 - 10.2019
High School Diploma -
Miley High School