Sheyla Santos
Houston
Summary
Adaptable administrative professional with experience in property management, office administration, and customer service. Known for attention to detail, effective multitasking, and maintaining organized records to enhance operational efficiency and customer satisfaction.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Leasing Assistant/Office Assistant
Royal Key Property Management
Houston, TX
06.2025 - Current
- Scheduled and conducted property tours, provided prospective tenants with leasing information, tracked leads, and guided applicants through the rental process.
- Responded promptly to resident inquiries, concerns, and maintenance requests, helping ensure high levels of tenant satisfaction.
- Performed routine property inspections, documented property conditions, and coordinated maintenance requests with vendors and management.
- Maintained accurate tenant files, lease documentation, and electronic records while ensuring confidentiality and compliance with company policies.
- Prepared daily activity reports, maintained task tracking, and submitted accurate work-hour documentation.
- Maintained a clean, organized, and welcoming leasing office and common areas to provide a positive experience for residents and visitors.
- Resolved conflicts between tenants diplomatically while maintaining professionalism and upholding company policies.
Construction Administrative Assistant
JC Cousins Remodeling LLC.
Houston, TX
01.2021 - 01.2026
- Assisted with on-site property visits to evaluate project scope and gather information for customer estimates.
- Prepared detailed project estimates in collaboration with the contractor, ensuring accurate pricing and scope documentation.
- Created and managed customer invoices and payment receipts using QuickBooks.
- Maintained organized customer records, project files, and financial documentation.
- Communicated with customers regarding estimates, invoices, project updates, and payment information.
Office Assistant
G&J Detail LLC
Houston, TX
06.2020 - 12.2024
- Processed customer payments accurately while issuing receipts and maintaining detailed transaction records.
- Prepared and managed invoices for truck repair services, ensuring accurate billing and timely documentation.
- Delivered professional customer service by assisting clients in person and over the phone, answering questions and coordinating service requests.
- Maintained organized office records, customer files, and administrative paperwork to support efficient daily operations.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Contributed to a positive work environment by fostering open communication among colleagues.
Education
BBA - Accounting
University of Houston
Houston, TX05-2025
Associate of Arts - Multidisciplinary Studies
Houston Community College
Houston, TX05-2022
Skills
- Property management
- Leasing support
- Tenant relations
- Transaction management
- Financial documentation
- Financial recordkeeping
- Application processing
- Administrative support
- Document handling
- Data entry
- Appointment coordination
- Organization
- Multitasking
- Attention to detail
- Customer service
- Client relationship building
- Bilingual communication
- Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Leasing Assistant/Office Assistant
Royal Key Property Management
06.2025 - Current
Construction Administrative Assistant
JC Cousins Remodeling LLC.
01.2021 - 01.2026
Office Assistant
G&J Detail LLC
06.2020 - 12.2024
BBA - Accounting
University of Houston
Associate of Arts - Multidisciplinary Studies
Houston Community College