Sheyla Tavarez Lora
Paterson,NJ
Summary
Dedicated and adaptable professional with extensive experience in customer service and sales. Known for strong problem-solving ability and effective communication skills, contributing to improved customer experiences and satisfaction.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Salesperson
Furniture Ville
Fairfield, New Jersey
01.2021 - 11.2025
- Assisted customers in selecting furniture styles and materials.
- Demonstrated product features and benefits to enhance customer experience.
- Processed customer orders and handled transactions accurately.
- Resolved customer complaints promptly and efficiently.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
Receptionist
Embarque guayacanes
Paterson, New Jersey
02.2020 - 01.2021
- Managed incoming phone calls and directed inquiries appropriately.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
Receptionist Administrator
Alexis furniture
The Bronx, New York
05.2018 - 01.2019
- Handled incoming calls and directed inquiries to appropriate departments.
- Coordinated appointment schedules for staff and clients efficiently.
- Answered incoming phone calls, routing to appropriate parties throughout office.
Life Insurance Agent
Primerica
Cranford, New Jersey
03.2019 - 2020
- Assisted clients in selecting suitable life insurance policies.
- Educated clients on policy benefits and features of various plans.
- Provided personalized service to clients by phone, email, or in-person meetings.
Education
High School Diploma -
Eladio Pena De La Rosa
Dominican Republic01-2007
Skills
- Customer relationship management
- Sales strategy
- Customer engagement
- Customer care
- Effective communication
- Team collaboration
- Active listening
- Languages: Spanish, English
Certification
Insurance Producer License
Timeline
Salesperson
Furniture Ville
01.2021 - 11.2025
Receptionist
Embarque guayacanes
02.2020 - 01.2021
Life Insurance Agent
Primerica
03.2019 - 2020
Receptionist Administrator
Alexis furniture
05.2018 - 01.2019
High School Diploma -
Eladio Pena De La Rosa