Leasing Consultant
Equity Residential
- Conducted comprehensive analysis of customer feedback and data from CRM and MRI platforms, identifying key trends and making data-driven recommendations for improvement.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
Completed annual rent calculations using housing database software.
