Shiana Crews
Lehigh Acres
Summary
Detail-oriented medical receptionist with several years background performing clerical tasks to keep office running smoothly. Organized individual with outstanding phone demeanor and etiquette paired with knowledge of medical terminology. I am a dedicated team player to helping patients and staff.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Medical receptionist
Neurology & Spine Center
Estero
02.2023 - 02.2026
- Greeted patients and managed check-in processes at a busy neurology clinic.
- Scheduled appointments and coordinated follow-up visits for patient care.
- Verified insurance information and processed patient billing efficiently.
- Maintained organized medical records and ensured data accuracy
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Managed referral department to facilitate timely communication between patients and healthcare providers.
Private Caregiver
Katherine Doornbos
Fort Myers
02.2021 - 10.2022
- Companionship, shopping, bathing, medication reminder, doctor visits, daily activities, tube feeding & light housekeeping.
- Assisted with daily living activities and personal care for clients.
- Administered medications according to prescribed schedules and instructions.
- Maintained a clean and safe environment for client comfort and well-being.
Staff Coordinator/Front Desk Receptionist
Unlimited Home Health Services
Fort Myers
06.2020 - 02.2021
- My duties were to answer all incoming calls and make outgoing calls to patients as needed, data entry, creating patient charts, verifying insurance & filing.
- Coordinated staff schedules to ensure adequate coverage for patient care.
- Managed communication between healthcare professionals and clients daily.
- Organized training sessions for new staff members on policies and procedures.
Education
CNA - Nursing
Immokalee Technical Center
Immokalee, FLLehigh Senior High
Lehigh Acres, FLSkills
- Appointment scheduling
- Patient check-in
- Insurance verification
- Medical record management
- EMR / EHR
- Medical records
- Payment collection
- Data entry accuracy
- Time management
- Attention to detail
- Effective communication
- Telephone etiquette
- Customer relationship management
Certification
- CNA
- June 2015 to May 2017
- Certified Nursing Assistant License # 301415
- CPR
- January 2016 to January 2018
- BLS Certified through American Heart Association.
Timeline
Medical receptionist
Neurology & Spine Center
02.2023 - 02.2026
Private Caregiver
Katherine Doornbos
02.2021 - 10.2022
Staff Coordinator/Front Desk Receptionist
Unlimited Home Health Services
06.2020 - 02.2021
CNA - Nursing
Immokalee Technical Center
Lehigh Senior High