Shiane Barrat
Queens,NY
Summary
Dedicated Lead Visitor Experience Associate that supports day to day operations, assists with training and provides a high level of customer service to support the mission of the organization and to visitor experiences here at NYSCI.
Overview
3
3
years of professional experience
Work History
Visitor Experience Lead
New York Hall Of Science
04.2023 - Current
- Facilitates activities for seamless visitor check-in with a focus on customer service, organization, and efficiency ensuring positive visitor interactions delivered in a pleasant, professional, and prompt manner.
- Support the reservation booking process when demand is high for Group Sales, Memberships, Birthday Parties or General Ticket purchasing as necessary.
- Process monetary transactions necessary for group, membership, and general visitation accurately, and in accordance with NYSCI's cash handling policies.
- Actively participate in end of day team meetings and complete end of day reports. Follow up with the Visitor Experience Management team to ensure the department's operational guidelines, policies and procedures are as up to date and efficient as possible.
- Support Visitor Experience Associates as intermediate daily team lead, accessing and escalating customer issues when necessary.
- Respond to visitor inquiries and reviews through email and on NYSCI's online platforms.
- Set up projectors, laptops and microphones for live presentations.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
Visitor Experience/Reservations Sales Associate
New York Hall Of Science
08.2021 - 04.2023
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Meet and greet arriving visitors, ensuring that the daily reception of visitors occurs in an orderly, timely, and thorough manner.
- Support visitor experience research efforts through data collection, data entry, data preparation and related tasks.
- Perform administrative tasks related to the business units for which reservations are made, including payment processing, email coordination, data management, and other tasks as required, out-bound sales calls, pursuing leads generated through web-inquiry forms and sources.
Intern
Shareable
12.2020 - 03.2021
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
- Tracked social media trends and adapted to attract target follower demographic.
- Used collected data to assist marketers to learn where to invest their money and time to maximize the effectiveness and reach of their social content marketing.
- Advised marketers on influencers that would be best to collaborate with in order to promote their product.
Education
EMT License -
Emergency Care Programs
Brooklyn, NY11.2022
Medical Assistant Certificate -
Austin Medical Associates
Forest Hills, NY06.2022
High School Diploma -
Richmond Hill High School
Richmond Hill, NY06.2021
Skills
- Experience working with Google Suite, Microsoft Suite, as well as Outbound
- Data Collection
- Event Management
- AV Issue Resolution
- Audio and Visual Production
- Ability to complete paperwork in an accurate and timely manner
- Customer Service
- Experience serving diverse audiences
- Experience working with the public, including large crowds
- Scheduling
Timeline
Visitor Experience Lead
New York Hall Of Science
04.2023 - Current
Visitor Experience/Reservations Sales Associate
New York Hall Of Science
08.2021 - 04.2023
Intern
Shareable
12.2020 - 03.2021
EMT License -
Emergency Care Programs
Medical Assistant Certificate -
Austin Medical Associates
High School Diploma -
Richmond Hill High School
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