Shiann Norton
Alpine
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
2
2
years of professional experience
Work History
General Manager
Fast Stop Gas Station
Marriott-Slaterville
07.2024 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed daily operations and ensured smooth workflow in fast-paced gas station.
- Supervised staff, training and supporting them to elevate service quality.
- Coordinated schedules for team members to ensure adequate coverage during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Assisted in budgeting and cost control efforts to optimize operational efficiency.
- Oversaw inventory management, tracking stock levels and ordering supplies.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Implemented safety protocols to maintain a secure environment for customers and staff.
- Ensured compliance with local health department regulations regarding food safety standards.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Education
Mountain High
Kaysville, UTSkills
- Inventory management
- Cost control
- Vendor relations
- Quality assurance
- Procurement management
- Safety compliance
- Operational efficiency
- Loss prevention
- Performance analysis
- Market analysis
- Schedule coordination
- Staff training/development
- Succession planning
- Leadership
- Team leadership
- Strategic planning
- Communication skills
- Conflict resolution
- Relationship building
- Administrative skills
- Customer service
- Customer relations
- Team building
- Motivation
- Performance improvement
- Time and resource optimization
- Sales
- Goal setting
- Leader
- Team building
- Customer experiences
- Procurement management
- Sales
Timeline
General Manager
Fast Stop Gas Station
07.2024 - Current
Mountain High