Dynamic professional with a proven track record of enhancing customer satisfaction and driving success through strong leadership and problem-solving abilities. Skilled in machine operation and fostering teamwork, consistently delivers high-quality standards and adaptability in fast-paced environments. Recognized for reliability and commitment to achieving results that exceed expectations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Delivery Driver
JDK Deliveries
Colorado Springs, CO
11.2024 - Current
Reviewed delivery documents and orders and reported errors to supervisor.
Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
Transported and safely delivered items to prevent damage or loss.
Drove safely in all weather conditions including rain, snow, sleet, ice.
Checked loads against shipping papers to verify contents and identify special handling requirements.
Reported mechanical problems encountered with vehicles to dispatch.
Loaded and unloaded vehicles at distribution center and delivery address.
Adhered to all applicable traffic laws while driving delivery vehicle.
Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Paint Specialist
The Home Depot Inc
Colorado Springs, Colorado
06.2024 - 11.2024
Enhanced customer satisfaction by providing personalized color consultations and recommendations based on individual preferences.
Increased sales revenue with effective product merchandising and strategic promotions implementation.
Provided exceptional customer service, addressing concerns promptly, and offering tailored solutions to meet the client's needs.
Exceeded sales targets consistently through proactive upselling of related products, such as brushes, rollers, and primers.
Managed the paint mixing station diligently, achieving precise color matches according to the customer's specifications.
Improved paint department efficiency by streamlining inventory management and organization processes.
Maintained stock shelves by fronting, facing, and straightening products throughout the shift.
Maintained current pricing information and informed customers of discounts and promotions to maximize customer spending and increase revenue.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Answered customer inquiries regarding product features, pricing, and availability.
Overnight Freight Team Associate
The Home Depot
Colorado Springs, CO
04.2023 - 11.2024
Lifted and moved items weighing over 30 pounds multiple times per shift.
Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking the system for inventory.
Broke down, re-packaged, and shrink-wrapped pallets for efficient storage and transportation.
Loaded and unloaded trucks.
Scanned items on arrival and departure to create accurate tracking records.
Complied with company and legal requirements to maintain a safe working environment.
Operated pallet jacks and forklifts to move freight and load trucks.
Collaborated with team members to resolve challenges and improve productivity.
Millworks
The Home Depot
Colorado Springs, CO
10.2022 - 11.2024
Increased customer satisfaction by resolving complex issues, and providing exceptional service at all times.
Developed and implemented strategies to increase customer satisfaction and engagement.
Analyzed customer data to identify trends and anticipate customer needs.
Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Stocked merchandise, clearly labeling items, and arranging them according to size or color.
Custom-ordered doors and windows to meet clients' needs.
Offered product information to customers and clients based on their needs and wants.
Machine equipment operation.
Store portal usage.
Took classes to better understand the product to ensure that customer and client needs are met.
Residential House Cleaner
A Gift of Time
Colorado Springs, CO
10.2022 - 02.2023
Maintained a safe working environment by using appropriate cleaning supplies.
Sanitized bathrooms including toilets, showers and tubs, sinks and countertops.
Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
Returned rooms to occupant-ready status to satisfy future guests.
Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Interacted pleasantly with clients and guests when performing daily duties.
Vacuumed carpets and upholstered furniture.
Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Retail Merchandising Assistant Team Lead
Stivers Staffing Services
Colorado Springs, CO
10.2021 - 10.2022
Implemented planograms effectively, adhering to corporate guidelines for product placement and organization.
Operated cardboard balers, forklifts, and trash compactors safely.
Used pallet jacks to move and position merchandise.
Supported store merchandising efforts by creating visually appealing product displays that attracted shopper attention.
Collaborated with team members to ensure smooth daily operations and a pleasant experience for all customers.
Helped train new employees on company policies and procedures, fostering a supportive team environment.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Coached team members in techniques necessary to complete job tasks.
Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision-making.
Assisted in recruitment to build a team of top performers.
Education
Monument Valley High School
Kayenta, AZ
Skills
Customer service
Leadership
Detail-oriented
Organization and time management
Adaptability
Flexibility
Machine operation
Teamwork and collaboration
Problem solving
Multitasking
Computer Skills
Reliability
Certification
Colorado Driver's License
OSHA 10: Safety and Health
Volunteer work
Assisted with special events and programs.
Supported engaging, fun, and smooth-running events by helping with organization and planning.
Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
Assisted in disaster relief efforts, ensuring timely distribution of aid and supplies.
Coordinated food drives for improved local food bank stock levels.
Led group discussions and activities to meet different community needs.
Languages
5
Contact
Colorado Springs, CO 80910
Timeline
Delivery Driver
JDK Deliveries
11.2024 - Current
Paint Specialist
The Home Depot Inc
06.2024 - 11.2024
Overnight Freight Team Associate
The Home Depot
04.2023 - 11.2024
Millworks
The Home Depot
10.2022 - 11.2024
Residential House Cleaner
A Gift of Time
10.2022 - 02.2023
Retail Merchandising Assistant Team Lead
Stivers Staffing Services
10.2021 - 10.2022
Monument Valley High School
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