Shianne Bradley
Colorado Springs,CO
Summary
Dynamic professional with a proven track record of enhancing customer satisfaction and driving success through strong leadership and problem-solving abilities. Skilled in machine operation and fostering teamwork, consistently delivers high-quality standards and adaptability in fast-paced environments. Recognized for reliability and commitment to achieving results that exceed expectations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Delivery Driver
JDK Deliveries
Colorado Springs, CO
11.2024 - Current
- Reviewed delivery documents and orders and reported errors to supervisor.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Reported mechanical problems encountered with vehicles to dispatch.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Paint Specialist
The Home Depot Inc
Colorado Springs, Colorado
06.2024 - 11.2024
- Enhanced customer satisfaction by providing personalized color consultations and recommendations based on individual preferences.
- Increased sales revenue with effective product merchandising and strategic promotions implementation.
- Provided exceptional customer service, addressing concerns promptly, and offering tailored solutions to meet the client's needs.
- Exceeded sales targets consistently through proactive upselling of related products, such as brushes, rollers, and primers.
- Managed the paint mixing station diligently, achieving precise color matches according to the customer's specifications.
- Improved paint department efficiency by streamlining inventory management and organization processes.
- Maintained stock shelves by fronting, facing, and straightening products throughout the shift.
- Maintained current pricing information and informed customers of discounts and promotions to maximize customer spending and increase revenue.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Answered customer inquiries regarding product features, pricing, and availability.
Overnight Freight Team Associate
The Home Depot
Colorado Springs, CO
04.2023 - 11.2024
- Lifted and moved items weighing over 30 pounds multiple times per shift.
- Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking the system for inventory.
- Broke down, re-packaged, and shrink-wrapped pallets for efficient storage and transportation.
- Loaded and unloaded trucks.
- Scanned items on arrival and departure to create accurate tracking records.
- Complied with company and legal requirements to maintain a safe working environment.
- Operated pallet jacks and forklifts to move freight and load trucks.
- Collaborated with team members to resolve challenges and improve productivity.
Millworks
The Home Depot
Colorado Springs, CO
10.2022 - 11.2024
- Increased customer satisfaction by resolving complex issues, and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Stocked merchandise, clearly labeling items, and arranging them according to size or color.
- Custom-ordered doors and windows to meet clients' needs.
- Offered product information to customers and clients based on their needs and wants.
- Machine equipment operation.
- Store portal usage.
- Took classes to better understand the product to ensure that customer and client needs are met.
Residential House Cleaner
A Gift of Time
Colorado Springs, CO
10.2022 - 02.2023
- Maintained a safe working environment by using appropriate cleaning supplies.
- Sanitized bathrooms including toilets, showers and tubs, sinks and countertops.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Returned rooms to occupant-ready status to satisfy future guests.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Interacted pleasantly with clients and guests when performing daily duties.
- Vacuumed carpets and upholstered furniture.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Retail Merchandising Assistant Team Lead
Stivers Staffing Services
Colorado Springs, CO
10.2021 - 10.2022
- Implemented planograms effectively, adhering to corporate guidelines for product placement and organization.
- Operated cardboard balers, forklifts, and trash compactors safely.
- Used pallet jacks to move and position merchandise.
- Supported store merchandising efforts by creating visually appealing product displays that attracted shopper attention.
- Collaborated with team members to ensure smooth daily operations and a pleasant experience for all customers.
- Helped train new employees on company policies and procedures, fostering a supportive team environment.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision-making.
- Assisted in recruitment to build a team of top performers.
Education
Monument Valley High School
Kayenta, AZSkills
- Customer service
- Leadership
- Detail-oriented
- Organization and time management
- Adaptability
- Flexibility
- Machine operation
- Teamwork and collaboration
- Problem solving
- Multitasking
- Computer Skills
- Reliability
Certification
- Colorado Driver's License
- OSHA 10: Safety and Health
Volunteer work
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Assisted in disaster relief efforts, ensuring timely distribution of aid and supplies.
- Coordinated food drives for improved local food bank stock levels.
- Led group discussions and activities to meet different community needs.
Languages
5
Contact
Colorado Springs, CO 80910
Timeline
Delivery Driver
JDK Deliveries
11.2024 - Current
Paint Specialist
The Home Depot Inc
06.2024 - 11.2024
Overnight Freight Team Associate
The Home Depot
04.2023 - 11.2024
Millworks
The Home Depot
10.2022 - 11.2024
Residential House Cleaner
A Gift of Time
10.2022 - 02.2023
Retail Merchandising Assistant Team Lead
Stivers Staffing Services
10.2021 - 10.2022
Monument Valley High School
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