Shicardi Spencer
Las Vegas,NV
Summary
At Reliable Healthcare Solutions, I excelled as a Mental Health Technician, mastering de-escalation techniques and fostering strong patient relationships. My proactive approach significantly enhanced patient well-being and safety, leveraging my expertise in behavior management and interpersonal skills to navigate challenging situations effectively. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Mental Health Technician
Reliable Healthcare Solutions
04.2022 - 08.2024
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Customer Service Representative
Us Bank (T Tech)
10.2020 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
Security Supervisor
CSC Security
01.2016 - 08.2020
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Oversaw team of security officers and managed scheduling and performance evaluations.
Education
High School Diploma -
Community Collaborative Community High School
San Diego, CAEarly Childhood -
American River College
Sacramento, CASkills
- De-Escalation Techniques
- Stress reduction techniques
- Suicide Prevention
- Behavior Management
- Relationship Building
- Branch operations
- Customer Service
- Customer Satisfaction
- Client Relationship Management
- Positive Attitude
- Cash Handling
- Fraud prevention
- Attention to Detail
- Banking Policies and Procedures
- Interpersonal Skills
- Issues Resolution
- Financial Advising
- Access Control
- Incident Response
- Professionalism
- InfoSec
- CCTV Monitoring
- Physical Security
- Emergency Response
- Identity Management
- Risk Management
- Personnel protection
- Threat Management
Timeline
Mental Health Technician
Reliable Healthcare Solutions
04.2022 - 08.2024
Customer Service Representative
Us Bank (T Tech)
10.2020 - 01.2022
Security Supervisor
CSC Security
01.2016 - 08.2020
High School Diploma -
Community Collaborative Community High School
Early Childhood -
American River College
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