Shiheem Robinson
Marietta,GA
Summary
Experienced production leader with knowledge about performing and excelling in customer service. Effective at helping everyone around me achieve daily as well as weekly goals. Successful at working in high volume environments. Energetic team leader with a solid record of accomplishment in intense circumstances. Consistently uphold safety standards, satisfy customer needs and maintain inventory controls. Efficient healthcare professional. Known for productivity and ability to efficiently complete tasks, ensuring accuracy in high-pressure environments. Excel at communication, teamwork, and problem-solving, contributing to positive health outcomes for patients.
Overview
9
9
years of professional experience
Work History
Store Manager
Hybrid Fit Food Cafe
Kennesaw, GA
01.2017 - 05.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Trained and guided team members to maintain high productivity and performance metrics
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
Shift Leader
Zaxby's
Marietta, GA
01.2017 - 05.2018
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Completed performance valuations to identify weaknesses and developed improvement strategies
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Shift Supervisor RX
Walgreen's Pharmacy
Kennesaw, GA
03.2023 - Current
- Supervised and managed team of employees to ensure efficient operations;.
- Provided direction, guidance, and coaching to staff members in accordance with store policies and procedures;.
- Monitored employee performance and productivity to ensure quality standards were met;.
- Resolved customer complaints in a timely manner;.
- Maintained accurate records of daily sales transactions;.
- Ensured compliance with safety regulations, company guidelines, and labor laws;.
- Ordered merchandise as needed to replenish stock levels;.
- Trained new personnel on store policies, procedures, and processes;.
- Developed strategies to increase customer satisfaction ratings while minimizing costs associated with returns or refunds;.
- Assisted customers with prescription orders by verifying information related to insurance coverage, dosage amounts.;.
Shift Supervisor RX
CVS Pharmacy
Atlanta, United States
05.2018 - Current
- Maximized performance by monitoring daily activities and mentoring a team of 15 associates
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Trained and guided team members to maintain high productivity and performance metrics
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Assigned tasks to team members based on their strengths and skill sets.
- Created work schedules for staff while adhering to labor laws and budget constraints.
Cashier
Stevie B's
Marietta, GA
12.2015 - 07.2016
- Enforced company policies and regulations with employees
- Analyzed equipment breakdowns using various troubleshooting methods
- Remained calm, collective and logical during stressful moments to identify and implement optimal solutions
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Master of Science - Medical Sciences
Ponce Health Sciences University
St Louis, MO09-2024
Certification - Pharmacy Technician
01.2022
Bachelor's Degree - Biology
Georgia State University
Atlanta, GA12.2021
Skills
- Staff management
- Strategic planning
- Teamwork
- Leadership
- Good communication skills
- Strong work ethic
- Ability to learn
- Medication Dispensing
- Advising and Educating Patients
- Customer Service
- Supply Management
- Problem-solving abilities
- Hospital Staff Support
- Professionalism
- Excellent Communication
- Adaptability and Flexibility
- Sales skills
- Pharmacy Staff Management
- Written Communication
- Team building
Timeline
Shift Supervisor RX
Walgreen's Pharmacy
03.2023 - Current
Shift Supervisor RX
CVS Pharmacy
05.2018 - Current
Store Manager
Hybrid Fit Food Cafe
01.2017 - 05.2018
Shift Leader
Zaxby's
01.2017 - 05.2018
Cashier
Stevie B's
12.2015 - 07.2016
Master of Science - Medical Sciences
Ponce Health Sciences University
Certification - Pharmacy Technician
Bachelor's Degree - Biology
Georgia State University
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