Shikira Dunbar
Columbia,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Lead Customer Service Representative
Food Lion
Columbia, SC
06.2019 - Current
- Planned schedules and workflows based on expected customer demands.
- Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
- Reviewed associate performance to identify training needs.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Resolved concerns with products or services to help with retention and drive sales.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Team Leader
McIntire Produce
Columbia, SC
06.2013 - 09.2017
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Verified confidential budget reports remained up-to-date for [Type] manager
- Optimized customer support by establishing collaborative service environment.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Education
High School Diploma -
Allendale Fairfax High School
Fairfax, SC05.2002
Skills
- Verbal and Written Communication
- Order and Refund Processing
- Calm and Professional Under Pressure
- Customer Account Management
Timeline
Lead Customer Service Representative
Food Lion
06.2019 - Current
Team Leader
McIntire Produce
06.2013 - 09.2017
High School Diploma -
Allendale Fairfax High School