Shilaa Roy
Coconut Creek,FL
Summary
Dedicated professional with strong customer service skills. Experienced in enhancing the shopping experience and maintaining operational efficiency. Committed to delivering exceptional support and building lasting customer relationships.
Overview
15
15
years of professional experience
Work History
Cashier
Discount Food of Hollywood Inc
Hollywood, Fl
03.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained accurate cash register balances throughout shifts.
- Collaborated with team members to optimize checkout procedures.
Sales Associate
Macy's
Boca Raton, FL
05.2019 - 02.2023
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained knowledge of current promotions to effectively upsell products and enhance customer experience.
- Assisted in visual merchandising efforts to create appealing displays that attract customer interest.
- Collaborated with team members to ensure efficient inventory management and stock replenishment processes.
Retail Sales Associate
CVS Pharmacy
Florida, Coconut Creek
04.2011 - 01.2018
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory accuracy through regular stock checks and effective organization.
- Trained new team members on sales techniques and store policies to ensure consistent service quality.
- Implemented promotional displays and signage to drive sales and attract customer attention.
Education
Bachelor of Science -
M.M. College & University
Dhaka, Bangladesh12-2010
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Inventory control procedures
- Loss prevention
- Cash register operations
- Products promotions for up sales
Accomplishments
Highly motivated sales associate with extensive customer service & sales experience. Outgoing sales associated with track record of driving increased sales, improving buying experience and elevating company profiles with target market. Very organized and skilled in public communication. Looking to leverage my knowledge and experience into the open sales associate role at your organization.
Timeline
Cashier
Discount Food of Hollywood Inc
03.2024 - Current
Sales Associate
Macy's
05.2019 - 02.2023
Retail Sales Associate
CVS Pharmacy
04.2011 - 01.2018
Bachelor of Science -
M.M. College & University