Shillelagh Chapman
Louisville,TN
Summary
Self-motivated and highly experienced in guest services. Pleasant personality coupled with talents in customer relations, record keeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
I am hardworking with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
I am dedicated with passion for working with children at multiple grade levels. Highly proficient in leading recreational and educational activities when providing head teachers support in all aspects of classroom management. Accomplished in building long-lasting relationships with students, parents and colleagues.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Coast Dermatology
Venice , FL
09.2017 - 03.2019
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Updated customer information in databases regularly to ensure accuracy of records.
VPK Teacher
A Step Above Childcare
Sarasota , FL
08.2013 - 09.2017
- Assisted in developing and implementing educational plans for VPK classrooms.
- Provided guidance to small groups of children during classroom activities.
- Organized and managed daily lesson plans that were developmentally appropriate for VPK students.
- Supervised and monitored student behavior, providing positive reinforcement when needed.
- Maintained a safe environment conducive to learning while monitoring the physical, emotional, and intellectual needs of each child.
- Tutored individual students as needed to help them reach their full potential.
- Facilitated parent-teacher conferences to discuss student progress and academic goals.
- Supported parents by providing resources related to early childhood education.
- Managed classroom supplies inventory and requested additional materials when needed.
- Created an engaging learning atmosphere through interactive teaching methods.
- Developed age-appropriate activities designed to promote social skills and emotional growth.
- Encouraged problem solving abilities by introducing open-ended questions into lessons.
- Implemented behavior management strategies based on positive reinforcement techniques.
- Observed children's performance in order to document progress towards developmental milestones.
- Provided feedback regarding student performance as part of the assessment process.
- Developed relationships with families in order to better understand each child's unique needs.
- Developed professional relationships with parents, teachers, directors and therapists.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Implemented hands-on, play-based strategies for experiential learning.
Assistant Housekeeper
Conch Out Reality
Englewood , FL
08.2006 - 05.2011
- Assisted housekeeping staff in daily cleaning duties such as vacuuming, dusting, and mopping floors.
- Ensured all guest rooms were stocked with the necessary amenities.
- Cleaned bathrooms and replenished supplies of towels, toiletries, and linens.
- Stripped beds of sheets and pillowcases to be laundered.
- Conducted inspections of guest rooms for cleanliness standards compliance.
- Responded promptly to guests' requests or complaints regarding housekeeping services.
- Checked inventory levels regularly to ensure adequate stock is available at all times.
- Inspected vacated rooms to determine maintenance needs or if additional cleaning is required.
- Maintained a safe working environment by adhering to safety protocols set forth by the hotel management team.
- Reported any damage or breakage found in guest rooms during cleaning rounds.
- Disinfected surfaces including but not limited to countertops, light switches, doorknobs.
- Swept, mopped, waxed and vacuumed carpeted and hard surface floors.
- Removed soiled linens from guest rooms, replacing with fresh towels, sheets and toiletries.
- Replaced linens and made beds efficiently to meet demanding daily schedules.
- Logged and documented cleaning activities and reported on issues.
- Partnered with housekeeping team to maintain compliance with OSHA requirements and risk management protocol.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Education
Child Development Associates Degree - Child Development
Charlotte Technical College
Port Charlotte, FL12-2010
High School Diploma -
Lemon Bay High School
Englewood, FL05-2007
Some College (No Degree) - English Education
New College of Florida
Sarasota, FLSkills
- Office Organization
- Departmental support
- Cash Handling
- Spreadsheet tracking
- Correspondence typing
- File Organization
- Guest Relations
- File Management
- Supply Management
- Call Routing
- Front Office Management
- Appointment confirmation
- Customer Service
- Effective Planning
- Scheduling
- Issue handling
- Meeting Scheduling
- Verbal and written communication
- Multi-Line Telephone Systems
- Listening Skills
- Telephone Etiquette
- Meeting Arrangements
- Hospitality services
- Scheduling appointments
- Time Management
Timeline
Front Desk Receptionist
Coast Dermatology
09.2017 - 03.2019
VPK Teacher
A Step Above Childcare
08.2013 - 09.2017
Assistant Housekeeper
Conch Out Reality
08.2006 - 05.2011
Child Development Associates Degree - Child Development
Charlotte Technical College
High School Diploma -
Lemon Bay High School
Some College (No Degree) - English Education
New College of Florida