Shilo Proctor
Lubbock,TX
Summary
Dynamic professional with a proven track record at Covenant Hospital, excelling in client advocacy and accurate recordkeeping. Skilled in telephone communication and implementing efficient workflows, I have successfully enhanced service quality and productivity across teams. Committed to optimizing operations and fostering effective collaboration in fast-paced environments.
Overview
29
29
years of professional experience
Work History
Service Coordinator
Hitachi Global Air Power
04.2022 - 06.2025
- Assisted in scheduling appointments and coordinating services for clients.
- Supported team by managing documentation and maintaining accurate records.
- Communicated with clients to gather information and address inquiries effectively.
- Coordinated logistics for service delivery, ensuring timely execution of tasks.
EVS Supervisor
Covenant Hospital
09.2018 - 03.2022
- Supervised daily operations to ensure cleanliness and sanitation standards across facilities.
- Trained and mentored staff on best practices for environmental services protocols.
- Implemented efficient workflows to enhance productivity and service quality within teams.
- Coordinated scheduling and staffing to optimize resource allocation across shifts.
Office Manager
Four Four Construction
09.1996 - 04.2016
- Supervised daily office operations, ensuring efficiency and adherence to company policies.
- Implemented streamlined scheduling processes to enhance workflow and reduce delays.
- Coordinated communication between project managers and subcontractors for effective project execution.
- Managed procurement of office supplies and materials, optimizing inventory levels and costs.
Education
Basic Education
Bloomfield High School
Bloomfield, NM05-1994
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
Timeline
Service Coordinator
Hitachi Global Air Power
04.2022 - 06.2025
EVS Supervisor
Covenant Hospital
09.2018 - 03.2022
Office Manager
Four Four Construction
09.1996 - 04.2016
Basic Education
Bloomfield High School
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