Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shiloh Dear

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Cocktail Server

EnBar
04.2023 - Current
  • Determines customer preferences to suggest appropriate cocktails and increase sales.
  • Carries out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintains accuracy and efficiency when processing sales transactions.
  • Maintains clean and organized bar/dining area.
  • Maintains high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
  • Resolves guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Delivery Associate

LifeStyle Magazine
08.2022 - Current
  • Delivers packages to customer doorsteps and business offices.
  • Loads vehicle and properly secured items to prevent damage for deliveries.
  • Completes on-time deliveries by choosing best and most efficient routes for optimal use of time and fuel.
  • Communicates customer complaints, requests, and feedback to company management for swift resolution.
  • Keeps detailed records of completed or in-progress deliveries.
  • Works scheduled hours as required and took on available shifts during holidays and busy periods.

Packing, Shipping, and Receiving Assembler

Paradise Dental Technologies
06.2021 - 05.2022
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
  • Maintained clean, neat and organized stockroom for easy access to goods.
  • Utilized appropriate packing materials to guarantee fragile products arrived undamaged.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
  • Requisitioned and stored shipping materials and supplies to maintain inventory of stock.

Sterilization Dental Assistant

Granite Peak Orthodontics
06.2020 - 06.2021
  • Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces, using American Dental Association protocols.
  • Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
  • Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Received deliveries to stock supply closet and manage inventory of dental products and equipment.
  • Maintained records on sterilizing procedures and parameters.

Front Desk Associate

Yellowstone National Park Lodges-Xanterra
06.2019 - 03.2020
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Used internal software to process reservations, check-ins and check-outs.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Maintained cleanliness and organization of front desk area.

Education

High School Diploma -

C. M. Russell High School
Great Falls, MT
05.2012

Skills

  • Guest Relations Management
  • ID Verification
  • Effective Communication
  • Teamwork and Cooperation
  • Service Standard Compliance
  • Inventory Management
  • POS System Operation
  • Interpersonal Skills
  • Office Organization
  • Administrative Skills
  • Hospitality Services

Timeline

Cocktail Server

EnBar
04.2023 - Current

Delivery Associate

LifeStyle Magazine
08.2022 - Current

Packing, Shipping, and Receiving Assembler

Paradise Dental Technologies
06.2021 - 05.2022

Sterilization Dental Assistant

Granite Peak Orthodontics
06.2020 - 06.2021

Front Desk Associate

Yellowstone National Park Lodges-Xanterra
06.2019 - 03.2020

High School Diploma -

C. M. Russell High School

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Shiloh Dear