Shilynn Tsosie
Constantia,NY
Summary
Efficient host skilled in managing guest experiences and operational flow in fast-paced environments. Known for productivity and ability to complete tasks swiftly while maintaining high standards of service. Specialized skills include reservation management, customer service excellence, and communication. Excel in using empathy, adaptability, and problem-solving to enhance guest satisfaction and streamline restaurant operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host
Sake Bomb Japanese Steakhouse
Cicero, NY
07.2023 - Current
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed dining room layout to maximize efficiency of staff members.
- Ensured compliance with health and safety regulations within the restaurant.
- Served as point-of-contact for resolving guest complaints or special requests.
- Processed payments from customers using a POS system.
- Managed incoming calls during busy shifts.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Busser
Sake Bomb Japanese Steakhouse
Cicero, NY
07.2023 - Current
- Ensured cleanliness of restaurant, including tables, chairs, floors, windows and other surfaces;.
- Replenished napkins, condiments, silverware and glassware as needed.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
- Took initiative to help others whenever necessary.
- Maintained a friendly attitude towards customers at all times.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Wiped down and cleaned chairs, booths, and highchairs.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Provided quick and efficient clearing of tables between courses.
Cashier/Paintball Referee
AAA Paintball
Constantia, NY
03.2021 - 08.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Enforced disciplinary action for rule violations.
- Stopped play for injuries or dangerous situations on the field.
- Maintained cleanliness of all tools, machines, and other equipment.
Education
High School Diploma -
Paul V Moore High School
Central Square, NY06-2024
Skills
- Telephone reception
- Reservations Management
- Team Collaboration
- Customer Service
- Food allergy awareness
- POS Software
- Table Bussing
- Strong client relations
- Safety awareness
- Conflict Mediation
- Time Management
- Effective problem solving
Certification
- Cpr certified
References
References available upon request.
Timeline
Host
Sake Bomb Japanese Steakhouse
07.2023 - Current
Busser
Sake Bomb Japanese Steakhouse
07.2023 - Current
Cashier/Paintball Referee
AAA Paintball
03.2021 - 08.2023
- Cpr certified
High School Diploma -
Paul V Moore High School
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