Shimika Small
Shreveport,LA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Patient Engagement Specialist
CareSouth
04.2023 - Current
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Effectively utilize EMR(Athena) entering patient demographic and insurance
- Schedule/reschedule appointments and verify insurance for new and established patients.
- Collect insurance copays i.e. cash or credit cards
Delivery Driver
Fedex Ground
10.2019 - 04.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
Medical Office Receptionist
LSU Medical Center
09.2013 - 10.2019
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Pulled charts and prepared for nurse and doctor assessment.
- Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
- Maintained clean reception area, creating a comfortable environment for patients and visitors alike.
Table Games Dealer
Margaritaville Casino
03.2014 - 09.2017
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Learned and followed company procedures to maintain consistency and standards.
Education
High School Diploma -
Southwood High School
Shreveport, LA05.1994
Skills
- HIPAA Compliance
- Appointment Scheduling
- Infection control standards
- Patient Services
- Information Protection
- Customer Service
- Attention to Detail
- Punctual and Hardworking
- Calm and Effective Under Pressure
- Registration and Scheduling
- Caring and Empathetic
- Insurance verifying
Timeline
Patient Engagement Specialist
CareSouth
04.2023 - Current
Delivery Driver
Fedex Ground
10.2019 - 04.2023
Table Games Dealer
Margaritaville Casino
03.2014 - 09.2017
Medical Office Receptionist
LSU Medical Center
09.2013 - 10.2019
High School Diploma -
Southwood High School