Shinia Moncrieffe
Atlanta,GA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Diesel Service Writer
Marmax Truck Repair Inc
04.2021 - Current
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
- Logged work orders and change orders into [Software] database to track job status.
- Consulted with customers to assess service requirements and produce accurate orders.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Resolved concerns with products or services to help with retention and drive sales.
- Gathered information through research and vendor inquiries to provide job estimates.
- Recommended products to customers, thoroughly explaining details.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
Education
Associate of Science - Business Administration
Montego Bay Community College
Montego Bay, Jamaica 07.2021
High School Diploma -
Mount Alvernia High School
Montego Bay, Jamaica 06.2019
Skills
- Store Presentation
- Revenue Quotas
- Accounts Payable and Accounts Receivable
- Reading Comprehension
- Cost Estimates
- Information Updates
- Customer Service
- Productivity Standards
- Budget Management
- Microsoft Office
- Maintaining Clean Work Areas
- Communicating with Clients
- Program Management
- Invoice Verification
- Invoice Preparation and Processing
- Administrative and Office Support
- Estimating
- Merchandise Orders and Exchanges
- Calm and Professional Under Pressure
- Cultural Awareness
Timeline
Diesel Service Writer
Marmax Truck Repair Inc
04.2021 - Current
Associate of Science - Business Administration
Montego Bay Community College
High School Diploma -
Mount Alvernia High School