Shinika Samuel
Brooklyn
Summary
Dynamic individual with hands-on experience as a healthcare professional and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Community Mediation Services
08.2023 - Current
- Supervised daily operations, ensuring adherence to organizational policies and procedures.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Patient Services Coordinator
Advantage Care Physicians
12.2021 - 07.2023
- Coordinated patient scheduling, optimizing workflow and reducing wait times.
- Managed patient inquiries, providing effective solutions and enhancing overall satisfaction.
- Implemented electronic health record (EHR) systems, improving data accuracy and retrieval efficiency.
- Monitored appointment metrics, identifying trends to improve scheduling practices and resource allocation.
- Developed process improvements for intake procedures, reducing administrative burdens on clinical staff.
Call Center Customer Service Representative (Temp)
Prime Staffing - Visiting Nurses of New York
02.2017 - 10.2019
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Managed multi-line phone systems to enhance call routing and response time.
- Documented customer interactions accurately in CRM software for tracking and follow-up.
- Trained new team members on best practices in customer service protocols.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Education
High School Diploma - undefined
Van Arsdale High School
Brooklyn, NY06.2017
Skills
- Microsoft Word
- Excel
- Outlook
- Call Center
- Medical Terminology
- EMR systems
- Epic
- HIPAA
- Patient Scheduling
- Insurance Verification
- Employee training
- Workplace safety
- Staff management
Timeline
Shift Supervisor
Community Mediation Services
08.2023 - Current
Patient Services Coordinator
Advantage Care Physicians
12.2021 - 07.2023
Call Center Customer Service Representative (Temp)
Prime Staffing - Visiting Nurses of New York
02.2017 - 10.2019
High School Diploma - undefined
Van Arsdale High School