Shira Suggs
Omaha,NE
Summary
Dedicated Patient Access professional with extensive expertise in patient registration, insurance verification, and front-office operations. Committed to accuracy and compliance while delivering exceptional customer service, effectively addressing patient concerns, and collaborating with clinical teams to enhance the overall patient experience.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Patient Access Sr. Associate
Nebraska Medicine
11.2018 - Current
- Managed registration, pre-registration, and scheduling confirmation to ensure accurate patient data.
- Delivered exceptional customer service by assisting patients and customers with professionalism and attention to individual needs, enhancing overall patient satisfaction.
- Entered and maintained customer and account information accurately, ensuring data integrity and supporting seamless business operations.
- Review and verify information to identify discrepancies, resolve issues, and ensure accounts are processed correctly and efficiently.
- Follow established policies, procedures, and applicable state and federal regulations when handling customer information and financial transactions.
- Handle confidential and sensitive information with discretion while maintaining a high standard of professionalism and accuracy.
- Prepare and organize records, charts, and documentation to support daily workflows and ensure information is readily available to appropriate departments.
- Collaborated with patients, coworkers, and departments to coordinate services and resolve concerns, contributing to efficient operational workflows.
- Assist with patient transportation and provide clear, courteous communication throughout the customer experience.
Area Sales Manager | Cosmetics
Dillard’s Department Store
Omaha, Nebraska
04.2015 - 08.2018
- Managed daily operations of the cosmetics sales area, providing leadership, direction, and support to sales associates.
- Coached, trained, and motivated associates, leading to achievement of sales goals and improvement in product knowledge and customer-service standards.
- Monitored sales performance, productivity, inventory levels, and department goals to enhance overall business outcomes.
- Delivered exceptional customer service by identifying customer needs, recommending products, and creating personalized shopping experiences.
- Cultivated strong customer relationships, resulting in increased repeat business through personalized service and product expertise.
- Collaborated with store leadership, vendors, and department teams to coordinate promotions, product launches, and sales initiatives.
- Maintained merchandise presentation, displays, product organization, and brand standards in accordance with company guidelines.
- Assisted with recruiting, onboarding, training, and development of sales associates.
- Resolved customer concerns professionally and efficiently while maintaining a positive customer experience.
- Managed multiple priorities in a fast-paced retail environment while maintaining attention to detail and meeting deadlines.
- Followed company policies, procedures, loss-prevention standards, and operational guidelines.
- Demonstrated strong leadership, accountability, communication, problem-solving, and sales-management skills.
Associate Personal Manager
Ulta Beauty
Omaha, NE
01.2015 - 04.2015
- Assisted with recruiting, interviewing, onboarding, and training new associates to support staffing and business needs.
- Coached and developed team members to improve performance, productivity, product knowledge, and customer service.
- Monitored associate performance, delivering feedback and recognition to enhance individual and team goals.
- Supported daily store operations while providing leadership and guidance to associates in a fast-paced retail environment.
- Collaborated with store leadership to drive achievement of sales, customer service, operations, and productivity targets.
- Delivered exceptional customer service by addressing customer needs, resolving concerns, and creating positive shopping experiences.
- Assisted with scheduling, staffing, payroll-related processes, and daily workforce management.
- Handled customer and associate concerns professionally while maintaining confidentiality and exercising sound judgment.
- Ensured associates followed company policies, procedures, safety standards, and operational guidelines.
- Supported merchandising, inventory management, promotional activities, and execution of company standards.
- Demonstrated strong communication, organization, problem-solving, leadership, and time-management skills.
- Fostered a positive, inclusive, team-oriented environment to enhance employee engagement and customer satisfaction.
Spa Manager
Sweat Spa
Lakeland, FL
01.2014 - 10.2014
- Oversaw daily spa operations, optimizing workflow and fostering exceptional customer service in a welcoming environment.
- Supervised, coached, and supported staff to achieve service, sales, productivity, and customer satisfaction goals.
- Recruited, interviewed, trained, and onboarded new team members while supporting ongoing employee development.
- Managed employee scheduling, staffing coverage, attendance, and daily operational needs.
- Built strong client relationships by addressing customer needs, resolving concerns, and providing personalized service.
- Analyzed sales performance and actively promoted services, memberships, and retail products to meet business goals.
- Managed transactions, payments, daily reporting, and administrative responsibilities with accuracy and attention to detail.
- Maintained inventory levels and coordinated ordering and organization of products and supplies.
- Ensured compliance with company policies, procedures, safety standards, and operational guidelines.
- Partnered with staff and leadership to implement promotions and streamline processes, aligning with business objectives.
- Managed multiple priorities in a fast-paced environment while maintaining professionalism, organization, and attention to detail.
- Demonstrated strong leadership, communication, problem-solving, accountability, and customer-service skills.
Secretary
Publix Super Markets, Inc.
Lakeland, Florida
01.2001 - 05.2010
- Provided administrative and clerical support to department management and associates in a fast-paced retail environment.
- Assisted with scheduling, timekeeping, payroll-related information, and other administrative processes.
- Maintained accurate records, reports, correspondence, and departmental documentation.
- Prepared and organized paperwork, reports, and information to support daily department operations.
- Communicated professionally with management, associates, vendors, and customers to address questions and coordinate departmental needs.
- Processed invoices, receipts, and other department documentation with accuracy and attention to detail.
- Maintained confidentiality when handling employee, customer, financial, and business information.
- Monitored deadlines and prioritized multiple administrative tasks to ensure timely completion.
- Assisted management with resolving operational issues and ensuring the department maintained efficient daily workflows.
- Followed company policies, procedures, safety standards, and established administrative processes.
- Assisted with inventory records, ordering, receiving, and maintaining accurate product and supplying information.
- Demonstrated strong organization, communication, multitasking, customer service, and problem-solving skills.
Education
Broward Community College
Ft. Lauderdale, FloridaJ.P. Taravella High School
Coral Springs, FLSkills
- Customer relationship management
- Data entry and management
- Policy adherence
- Accountability and attention to detail
- Deadline management
- Multitasking in fast-paced environments
- Verbal and written communication
- Conflict resolution
- Team collaboration
- Self-motivated with the ability to work independently
Certification
- BLS Certified
- Apollo Certification
Timeline
Patient Access Sr. Associate
Nebraska Medicine
11.2018 - Current
Area Sales Manager | Cosmetics
Dillard’s Department Store
04.2015 - 08.2018
Associate Personal Manager
Ulta Beauty
01.2015 - 04.2015
Spa Manager
Sweat Spa
01.2014 - 10.2014
Secretary
Publix Super Markets, Inc.
01.2001 - 05.2010
Broward Community College
J.P. Taravella High School