DotLoop
Shirah Layton-Rickard
Lancaster,PA
Summary
Experienced Real Estate Professional with a 5+ years of demonstrated history of working in the real estate industry. Adept in managing real estate transactions and delivering outstanding service to clients. With a foundation in overseeing critical deadlines, reviewing contracts, and managing transaction files, I have developed a deep understanding of real estate processes and have successfully guided clients through buying and selling properties. Cultivated a well-developed network of real estate professionals, mortgage lenders and inspectors. As a licensed agent, I have built on my contract knowledge, negotiating effectively on behalf of my clients to ensure smooth transactions.
Overview
10
10
years of professional experience
Work History
Licensed Real Estate Agent
Realty ONE Group Unlimited - Broker
10.2020 - Current
- Negotiated, facilitated, and managed real estate transactions.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
- Advised clients on market conditions and property value for informed decision-making.
Real Estate Client Care Coordinator
Claire Chivington Team Realty ONE Group Unlimited
03.2019 - 10.2021
- Increased efficiency and Team productivity by promoting operational best practices.
- Promptly responded to inquiries and requests from Team member's clients and customers.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Identified critical dates for contracts and tracked progress daily.
- Actively managed digital client files for each Team member.
- Collaborated with all team members in weekly meetings and followed up on tasks.
- Created web pages for listings, ad copy, and posts for professional team members' social media.
- Coordinated calendars and acted on reminders for deadlines, appointments, and settlements.
Designer - Maison Market Designs
Self-Employed
07.2016 - 01.2020
- Designed and created handmade wall art for home decor sold in a local gifts shop as well as and Etsy store.
- Responded to customer requests for products, services, and company information.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Exhibited high energy and professionalism when dealing with clients, business partners and vendors.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Obtained, attributed and wrote compelling captions and other text for photos, video and other graphics for both print and online use.
Inside Sales Representative
Primitives by Kathy
02.2015 - 07.2016
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Used CRM software to maintain detailed contact logs and account records.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers via phone and online with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Bachelor of Arts - Music/Voice Performance
York College of Pennsylvania
York, PA05-2010
Skills
- Comparative market analysis
- Property valuation
- Property sales
- Negotiations expert
- Active Pennsylvania real estate license
- Client needs assessment
- Buyer contracts
- CRM software use
- Client management
- Contract preparation
Affiliations
- National Association of Realtors®
- Pennsylvania Association of Realtors®
- Lancaster County Association of Realtors®
- At Home With Diversity® Designation
Software
Microsoft Office Suite
Google Workspace
Docusign
Mailchimp
LionDesk
Top Producer
SkySlope
Timeline
Licensed Real Estate Agent
Realty ONE Group Unlimited - Broker
10.2020 - Current
Real Estate Client Care Coordinator
Claire Chivington Team Realty ONE Group Unlimited
03.2019 - 10.2021
Designer - Maison Market Designs
Self-Employed
07.2016 - 01.2020
Inside Sales Representative
Primitives by Kathy
02.2015 - 07.2016
Bachelor of Arts - Music/Voice Performance
York College of Pennsylvania
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