Shirea Wade
Clovis,NM
Summary
Dynamic Office Manager with a proven track record at Aspen Dental, excelling in staff hiring and training. Adept at maximizing productivity through effective scheduling and resource management. Cultivated strong team bonding, resulting in improved employee retention and morale. Skilled in bookkeeping, ensuring financial accuracy and compliance.
Overview
12
12
years of professional experience
2018
2018
years of post-secondary education
Work History
Office Manager
Aspen Dental
Clovis, NM, NM
05.2019 - Current
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- • Promoted internally from Patient Experience Coordinator (PEC) → Office Lead (OL) → Office Manager (OM) based on consistent performance, leadership development, and operational impact
- • Directed daily operations of a dental office, ensuring efficient opening/closing procedures and seamless shift transitions to optimize patient flow and overall business performance
- • Achieved an Overall Balanced Scorecard Performance Score of 3.51 (Above Target), with strong patient satisfaction results including a Net Promoter Score (NPS) of 70.8
- • Maintained strong new patient flow and case acceptance metrics, including 88.5% NP Completion and 33.0% Credit Application Rate
- • Drove revenue performance with $1,947 Net Production per New Patient, contributing to sustained office growth despite limited doctor availability
- • Established team priorities, led structured morning huddles, and managed complex scheduling for general and specialty providers while monitoring key KPIs to drive accountability and execution
- • Cultivated a high-performing, collaborative team culture, achieving 0% turnover year-to-date, improving engagement, morale, and retention
- • Conducted performance evaluations, coached team members, and developed internal talent pipelines, including successfully promoting an Office Lead to Office Manager within the New Mexico region
- • Managed office budgets and resource allocation, identifying opportunities to improve profitability, control costs, and optimize operational efficiency
- • Demonstrated commitment to professional growth through completion of multiple TAG U leadership development courses and ongoing partnership with DVP for advanced leadership development
Office Manager
Cortez Gas
08.2014 - 05.2019
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Restaurant Hostess
Applebee's Grill + Bar
01.2014 - 08.2015
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Reported problematic guests to management to foster safe and pleasant environment.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Backed up servers by checking on tables and retrieving items for guests.
Education
GED -
Clovis Community College
Clovis, NMSkills
- Billing
- Staff hiring
- Bookkeeping
- Training and coaching
- Office management
- Certified trainer
- Employee supervision
- Customer service
- Team bonding
- Scheduling
Timeline
Office Manager
Aspen Dental
05.2019 - Current
Office Manager
Cortez Gas
08.2014 - 05.2019
Restaurant Hostess
Applebee's Grill + Bar
01.2014 - 08.2015
GED -
Clovis Community College