Shirlene Cool
Johnstown,NY
Summary
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Big Lots Stores, Inc.
03.2016 - 05.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Store Manager
Dollar Tree
07.2014 - 02.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor of Science - Physical Education Teaching And Coaching
Canisius College
Buffalo, NYSkills
- Records Maintenance
- Project Management
- Goals and Performance
- Employee Scheduling
- Staff Supervision
- Staff Management
Timeline
Assistant Store Manager
Big Lots Stores, Inc.
03.2016 - 05.2022
Store Manager
Dollar Tree
07.2014 - 02.2016
Bachelor of Science - Physical Education Teaching And Coaching
Canisius College
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