Shirley Cale
New Castle,Delaware
Summary
Dynamic Customer Service Representative with proven success at HBCS and Cigna Health System, excelling in client support and conflict resolution. Expert in accurate data entry and effective telephone communication, consistently resolving billing discrepancies and enhancing customer satisfaction. Recognized for maintaining high productivity levels while fostering positive relationships with clients.
Overview
36
36
years of professional experience
Work History
Customer Service Representative
Hospital Billing & Collection Services
01.2004 - 01.2025
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Updated customer records to maintain account file.
- Addressing billing inquires and resolving any medical billing disputes.
- Met customer call guidelines for service levels, handle time and productivity above requirements.
Medical Insurance Service Representative
Cigna Insurance Company
01.1989 - 01.2004
- Inbound and Outbound calls made to customers regarding medical insurance coverage and billing inquires.
- Responded to customer requests, offering excellent support and coverage recommendation and address any billing needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Met customer call guidelines for service levels, handle time and productivity.
Education
GED -
James Groves Adult High School
Wilmington, DESkills
- Client support
- Effective listening
- Problem-solving skills
- Accurate data entry
- Effective telephone communication
- Conflict resolution
- Fundamental Computer Efficiency
- Call center experience
Timeline
Customer Service Representative
Hospital Billing & Collection Services
01.2004 - 01.2025
Medical Insurance Service Representative
Cigna Insurance Company
01.1989 - 01.2004
GED -
James Groves Adult High School
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