Shirley De Los Santos
Newark
Summary
Quality-focused Data Entry Clerk experienced in data processing, coding and transcription. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Service Advisor
Penn Toyota
Greenvale
04.2022 - Current
- Entered and maintained accurate customer and service data in internal systems.
- Processed service records, estimates, and invoices with a focus on precision.
- Coordinated scheduling and documentation to support daily operations.
- Communicated effectively with customers to ensure service satisfaction.
Service Advisor
Toyota of Manhattan
New York
05.2017 - 12.2018
- Managed detailed service records and warranty documentation.
- Entered customer and vehicle data into proprietary systems.
- Supported team members in maintaining efficient workflow and data accuracy.
BDC Representative
Toyota of Manhattan
New York
01.2017 - 05.2018
- Scheduled customer appointments and maintained organized client records.
- Tracked sales and service data for reporting accuracy.
- Assisted in administrative and customer service tasks.
Manager
MJ Wireless
New York
08.2013 - 09.2016
- Managed employees, schedules, and inventory while maintaining accurate records.
- Oversaw daily operations and prepared administrative reports.
Cashier
Burger King
New York
05.2000 - 07.2012
- Provided excellent customer service and maintained transaction records.
- Assisted in inventory management and daily operational tasks.
Education
Associate of Applied Science - Cyber Security
Bergen Community College
Paramus, NJ05-2026
Skills
- Data entry
- Database management
- Microsoft Office Suite
- Accuracy
- Attention to detail
- Record keeping
- Document management
- Customer service
- Communication
- Confidentiality
- Data protection
- Time management
- Multitasking
- Network troubleshooting
Certification
Driver’s License
Languages
Spanish, Fluent
Timeline
Service Advisor
Penn Toyota
04.2022 - Current
Service Advisor
Toyota of Manhattan
05.2017 - 12.2018
BDC Representative
Toyota of Manhattan
01.2017 - 05.2018
Manager
MJ Wireless
08.2013 - 09.2016
Cashier
Burger King
05.2000 - 07.2012
Associate of Applied Science - Cyber Security
Bergen Community College