Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shirley Hoshiko

Littleton,CO

Summary

Driven professional with a proven track record in customer needs assessment and problem-solving, honed at Kohls and Mile High Calvary. Excelled in roles requiring exceptional customer service and teamwork, significantly enhancing guest relations and merchandise engagement. Skilled in POS system operation and conflict resolution, adept at fostering customer loyalty and satisfaction.

Overview

13
13
years of professional experience

Work History

Sales Associate

Kohls
03.2023 - Current
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Women's Ministry

Mile High Calvary
09.2011 - Current

Biblical Counseling for Women and prayer


Facilitate Women's bible studies and promoted fellowship and discipleship for women


Serve and help coordinate Women's events

Education

High School Diploma -

Columbine High School
Littleton, CO
05.1989

No Degree - Business Administration

University of Colorado
Boulder, CO

Skills

  • Customer Needs Assessment
  • Order Processing
  • Problem-solving skills
  • Excellent people skills
  • Teamwork and Collaboration
  • Cash Handling Accuracy
  • Exceptional customer service
  • Product Recommendations
  • Policy and Procedure Adherence
  • Guest Relations
  • POS System Operation
  • Merchandising knowledge
  • Fitting room maintenance
  • Conflict Resolution

Timeline

Sales Associate

Kohls
03.2023 - Current

Women's Ministry

Mile High Calvary
09.2011 - Current

High School Diploma -

Columbine High School

No Degree - Business Administration

University of Colorado
Shirley Hoshiko