Shirley Hoshiko
Littleton,CO
Summary
Driven professional with a proven track record in customer needs assessment and problem-solving. Excelled in roles requiring exceptional customer service and teamwork, significantly enhancing guest relations and merchandise engagement. Skilled in POS system operation and conflict resolution, adept at fostering customer loyalty and satisfaction.
Overview
13
13
years of professional experience
Work History
Sales Associate
Kohls
03.2023 - Current
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged in friendly conversation with customer to better uncover individual needs.
Women's Ministry
Mile High Calvary
09.2011 - Current
- Biblical Counseling for Women
- Facilitate Women's bible studies and promote fellowship and discipleship for women
- Serve and help coordinate Women's events
Education
Some College (No Degree) - Business Administration
University of Colorado
Boulder, COHigh School Diploma -
Columbine High School
Littleton, CO05.1989
Skills
- Customer Needs Assessment
- Order Processing
- Problem-solving skills
- Excellent people skills
- Cash Handling Accuracy
- Exceptional customer service
- Product Recommendations
- Policy and Procedure Adherence
- POS System Operation
- Merchandising knowledge
- Fitting room maintenance
- Conflict Resolution
Timeline
Sales Associate
Kohls
03.2023 - Current
Women's Ministry
Mile High Calvary
09.2011 - Current
Some College (No Degree) - Business Administration
University of Colorado
High School Diploma -
Columbine High School