Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
BusinessAnalyst
Shirley Leu

Shirley Leu

Montclair,CA

Summary

Dynamic and dedicated professional with a proven track record at Starbucks, excelling in customer relations and training. Skilled in POS systems and fostering teamwork, I enhance service quality and brand loyalty. Bilingual and passionate about mentoring, I thrive in fast-paced environments, ensuring exceptional experiences for every guest.

Overview

5
5
years of professional experience

Work History

Barista Trainer

Starbucks
Montclair, California
09.2022 - Current
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Greeted guests with a pleasant smile, addressed, and resolved customer concerns to maintain brand loyalty.
  • Provided ongoing support to baristas by troubleshooting issues with equipment or beverages.
  • Ensured compliance with local health regulations related to food preparation, storage, sanitation.

Contributor

Pomona Valley Medical Center
Pomona, California
01.2022 - 05.2023
  • Supported the nursing staff with patient care tasks and documentation.
  • Helped maintain a clean environment throughout the facility by cleaning exam rooms between patients or restocking supplies when needed.
  • Answered phone calls from patients to answer questions or address concerns related to their care.
  • Handled patient check-in and check-out procedures.

Waitress

Pho Ha
Rancho Cucamonga, California
05.2020 - 08.2022
  • Provided excellent customer service in a fast-paced Vietnamese restaurant.
  • Assisted in training new staff on restaurant procedures and service standards.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Education

Bachelor of Science - Biochemistry

California State University, Fullerton
Fullerton, CA
05-2028

High School Diploma -

Montclair High School
Montclair
05-2024

Skills

  • Customer relations
  • Strategic planning
  • Teamwork and collaboration
  • POS systems use
  • Training and mentoring others
  • Bilingual

Affiliations

  • Associated Student Body Treasurer
  • Honors and AP student
  • Graduated cum laude

References

References available upon request.

Timeline

Barista Trainer

Starbucks
09.2022 - Current

Contributor

Pomona Valley Medical Center
01.2022 - 05.2023

Waitress

Pho Ha
05.2020 - 08.2022

Bachelor of Science - Biochemistry

California State University, Fullerton

High School Diploma -

Montclair High School

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