Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Shirley Pittman
Lawrenceville,GA
Summary
Overview
11
years of professional experience
Work History
I Love WingsAtlanta, GA
Restaurant Manager
11.2021 - 12.2023
Job overview
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
National VisionLawrenceville
Ecommerce Associate
03.2019 - 07.2020
Job overview
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
- Optimized shipping processes for cost efficiency while maintaining reliable delivery timelines.
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
- Conducted competitor analyses to stay informed of industry trends and maintain a competitive edge in the marketplace.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
EbixJohns Creek, GA
Client Service Analyst
05.2017 - 05.2018
Job overview
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Streamlined processes for increased efficiency in managing client accounts and requests.
- Provided support during annual audits, ensuring all necessary documentation was readily available and accurately maintained.
- Updated internal databases with relevant client information, keeping records current for efficient reference as needed.
AIGAlpharetta, GA
First Notice Loss
10.2012 - 06.2015
Job overview
- Enhanced claim processing efficiency by accurately documenting and categorizing initial loss reports.
- Supported the development of departmental goals and performance metrics by providing valuable input based on firsthand experience in the role of Initial Loss Reporting Associate.
- Demonstrated strong attention to detail when gathering necessary documentation from policyholders to substantiate reported losses or damages sustained.
- Improved overall customer satisfaction by addressing concerns promptly and professionally during the initial loss reporting process.
- Provided essential support during peak claim volume periods by effectively managing workload and staying organized under pressure.
Education
University of PhoenixDuluth, GA
No Degree from Information Technology
University Overview
Continental AcademyMiramar, FL
High School Diploma
05.2005
University Overview
Skills
- Team Leadership
- Organization and prioritization
- Adaptable
- Inventory Management Software
- Quality Assurance
- Conflict Resolution
- Remote Office Availability
- Risk Management
- Policy Enforcement
- Phone Etiquette
- Follow-up skills
- Critical Thinking
- Audit Procedures
- Data Entry
- Customer Service
- Dependable and Responsible
- E-commerce Platforms
- Shipment tracing
- Order Verification
- Payment Processing
- Order Fulfillment
- Documentation And Reporting
- Phone and Email Etiquette
- Attention to Detail
- Issue Resolution
- Friendly, Positive Attitude
- Calm Under Pressure
- Organization and Time Management
- Customer Data Confidentiality
- Computer Skills
- Account updating
- Clerical Support
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant Manager
I Love Wings
11.2021 - 12.2023
Ecommerce Associate
National Vision
03.2019 - 07.2020
Client Service Analyst
Ebix
05.2017 - 05.2018
First Notice Loss
AIG
10.2012 - 06.2015
University of Phoenix
No Degree from Information Technology
Continental Academy
High School Diploma