Shirley Riley
Grain Valley,MO
Summary
Proven leader with a track record of elevating store performance and enhancing team capabilities at Caseys General Store. Expert in merchandise control and fostering team building, I excel in driving sales through effective communication and problem-solving. Demonstrated ability to mentor staff, ensuring adherence to company standards and boosting customer satisfaction.
Overview
16
16
years of professional experience
Work History
Training Store Manag
Caseys Genral Store
Oak Grove, MO
09.2022 - Current
- Promoted from Assistant Store Manager to Training Store Manager due to demonstrated leadership skills, dedication to continuous improvement, and outstanding job performance.
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Collaborated with district managers on initiatives aimed at driving overall regional success through improvements in individual store KPIs.
- Maintained strict adherence to company policies and procedures, ensuring compliance with all relevant regulations while upholding brand standards at all times.
- Conducted regular store audits to ensure compliance with company standards, identifying areas requiring corrective action and implementing necessary changes effectively.
Customer Service Manager
Walmart
Oak Grove, MO
07.2008 - 08.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
GED -
Franklin High School
Stockton, CA06-1987
Skills
- Store leadership
- Merchandise control
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Effective Communication
- Decision-Making
- Staff training/development
- Team building
- Employee training and hiring
Timeline
Training Store Manag
Caseys Genral Store
09.2022 - Current
Customer Service Manager
Walmart
07.2008 - 08.2022
GED -
Franklin High School