Shirley Riley
Grain Valley,MO
Summary
Proven leader with a track record of elevating store performance and enhancing team capabilities at Caseys General Store. Expert in merchandise control and fostering team building, I excel in driving sales through effective communication and problem-solving. Demonstrated ability to mentor staff, ensuring adherence to company standards and boosting customer satisfaction.
Overview
16
16
years of professional experience
Work History
Training Store Manag
Caseys Genral Store
09.2022 - Current
- Promoted from Assistant Store Manager to Training Store Manager due to demonstrated leadership skills, dedication to continuous improvement, and outstanding job performance.
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Collaborated with district managers on initiatives aimed at driving overall regional success through improvements in individual store KPIs.
- Maintained strict adherence to company policies and procedures, ensuring compliance with all relevant regulations while upholding brand standards at all times.
- Conducted regular store audits to ensure compliance with company standards, identifying areas requiring corrective action and implementing necessary changes effectively.
Customer Service Manager
Walmart
07.2008 - 08.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
GED -
Franklin High School
Stockton, CA06-1987
Skills
- Store leadership
- Merchandise control
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Effective Communication
- Decision-Making
- Staff training/development
- Team building
- Employee training and hiring
Timeline
Training Store Manag
Caseys Genral Store
09.2022 - Current
Customer Service Manager
Walmart
07.2008 - 08.2022
GED -
Franklin High School
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