Summary
Overview
Work History
Education
Skills
Timeline
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Shirley Smedley

West End,NC

Summary

Proven track record in enhancing customer experience and sales at Kohls Department Store, demonstrating exceptional customer service and problem-solving skills. Excelled in teamwork and collaboration, significantly contributing to a positive and efficient store environment. Reliable and adept at managing high-stress situations, ensuring operational excellence.

Overview

2
2
years of professional experience

Work History

Sales Associate

ABC STORE
Carthage, NC
07.2022 - 07.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Retail Sales Associate Cashier

Kohls Department Store
Southern Pines, NC
09.2023 - 01.2024
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service.
  • Assisted customers by answering questions and fulfilling requests.

Education

Sandhills Community College
Pinehurst, NC

Graduate -

Pinehurst High School
Pinehurst, NC

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Excellent people skills
  • Reliable and punctual

Timeline

Retail Sales Associate Cashier

Kohls Department Store
09.2023 - 01.2024

Sales Associate

ABC STORE
07.2022 - 07.2024

Sandhills Community College

Graduate -

Pinehurst High School
Shirley Smedley