Shirley Tucker
Fort Worth,Texas
Summary
Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 20 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures.
Overview
20
20
years of professional experience
Work History
Loan Advisor
Bridge Crest Financial
2021.11 - Current
- Assisted customers with completing loan applications and other paperwork.
- Developed and maintained relationships with customers, lenders and other third parties.
- Negotiated loan terms and conditions with customers to secure best deal.
- Processed loan applications and monitored progress from start to finish.
- Explained very technical financial information to applicants in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues.
Childcare Provider
Shirley' Loving Daycare (self employed)
2015.02 - 2021.10
- Maintained safe, nurturing environment for children and followed prescribed procedures for optimal care
- Selected activities to reinforce learning and discovery and helped children develop personal interests
- Maintained clean classroom, eating, and activity areas
- Provided enjoyable activities for children under supervision
- Assisted children in overcoming inappropriate behavior, providing positive guidance and reinforcement
- Built positive relationships with parents by listening to concerns and requests
- Helped children practice good hygiene and provided potty training and diapering
- Created activities to engage and interest children of various ages
- Helped school-age children with homework and prepared activities during summer hours
- Helped preschool-aged students to get ready for kindergarten through storytelling and games
- Planned activities based on the ages and skill levels of children to advance knowledge of core subjects
- Maintained the safety and security of every child under care by closely monitoring movements and behaviors.
Auto Collections Representative
General Motors
2009.08 - 2015.02
- Reviewed accounts regularly to prioritize collection efforts based on factors such as dates and balance amounts
- Set up payment plans to help customers bring accounts current
- Prepared and mailed letters to collect on outstanding customer balances
- Maintained organized system to increase collections team efficiency
- Conducted skip tracing to locate individuals responsible for outstanding balances
- Worked with outside collection agencies to resolve long-term non-payment issues
- Called moderately aged accounts in-person with friendly approach to resolve non-payment issues
- Posted payments and adjusted balances to reflect new values
- Worked with credit departments to coordinate merchandise repossessions
- Helped to achieve long-term financial goals by negotiating credit extensions between clients and businesses
- Located delinquent customers through methods such as tracing finances, inquiring with utilities and questioning neighbors
- Monitored overdue accounts to track new payments and document continued issues
- Collected payments, updated accounts and notified customers of additional responsibilities.
Foreclosure Specialist
Green Tree Servicing LLC
2003.06 - 2009.08
- Coordinated with property preservation department to secure and maintain vacant properties
- Reviewed daily management reports to confirm compliance with foreclosure timeframes and departmental procedures
- Researched and resolved borrowers' disputes related to foreclosure proceedings
- Executed financial disclosure documents required during foreclosure process per federal compliance standards
- Responded to complaints by guests and took initiative to resolve problems
- Researched payment issues and outstanding checks
- Generated and shared daily, weekly, and monthly reports with management on pending payments, accounting, and statements involving weekly aging reports and month-end closing reports
- Coded and processed accurate invoices to obtain timely payments
- Reviewed customers' billing questions and provided required documentation to resolve issues
- Made management decisions in Manager's absence.
Education
High School Diploma -
O.D Wyatt High School
Fort Worth, TexasChild Development -
Tarrant County College
Fort Worth, TexasChild Development
Tarrant County College District
Fort Worth, TXSkills
- Loan File Maintenance
- Complaint Handling
- Payment Schedule Computation
- Credit History Review
- Customer Service
- Active Listening and Learning
- Payoff Planning
- Financial History Review
Timeline
Loan Advisor
Bridge Crest Financial
2021.11 - Current
Childcare Provider
Shirley' Loving Daycare (self employed)
2015.02 - 2021.10
Auto Collections Representative
General Motors
2009.08 - 2015.02
Foreclosure Specialist
Green Tree Servicing LLC
2003.06 - 2009.08
High School Diploma -
O.D Wyatt High School
Child Development -
Tarrant County College
Child Development
Tarrant County College District
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