Shirley Webb
Los Angeles,CA
Summary
Efficient medical secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients.
Overview
7
7
years of professional experience
Work History
Medical Secretary
Torrance Memorial Physician Network
Manhattan Beach, California
11.2024 - Current
- Track referrals and authorizations for various insurance types.
- Check patients in and out, verifies that patient demographic and insurance data are accurate, and assist with monitoring message pools and standard work.
- Answering incoming calls and responding to inquiries
Client Service Representative/ Doctor’s Assistant
Rosecrans Animal Clinic
Hawthorne, California
12.2023 - 11.2024
- Took on a leadership role by training employees, successfully managed teams work, and monitored daily productivity.
- Answered multi-line phone calls, answered emails, check-in and out patients, and collect co-payments
- Restraining for blood test, taking medical histories, taking TPR, creating estimates, going over treatment plans.
Phone Operator
National Veterinary Associates
Agoura Hills, California
12.2022 - 12.2023
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Managed a substantial amount of outbound calls in a timely manner.
- Recording and delivering messages accurately when the intended recipient is unavailable
Client Service Representative
California Animal Rehab
Los Angeles , California
08.2018 - 12.2022
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents.
- Assisted veterinary technicians with retaining animals and acupuncture.
Education
High School Diploma -
Animo South Los Angeles Charter High School
Los Angeles, California06-2013
Skills
- Customer Service
- Critical thinking
- Medical terminology
- Leadership
Accomplishments
Veterinary Assistant Program
Timeline
Medical Secretary
Torrance Memorial Physician Network
11.2024 - Current
Client Service Representative/ Doctor’s Assistant
Rosecrans Animal Clinic
12.2023 - 11.2024
Phone Operator
National Veterinary Associates
12.2022 - 12.2023
Client Service Representative
California Animal Rehab
08.2018 - 12.2022
High School Diploma -
Animo South Los Angeles Charter High School