Shirley Natalia Mendez
Miramar,FL
Summary
Detail-oriented Title Clerk with experience handling vehicle titling and registration processes in a high-volume automotive dealership. Skilled in handling MSOs, titles, lien paperwork, and odometer disclosures while making sure all documents meet state and lender requirements. Known for being highly organized, detail-oriented, and reliable. I also have a strong ability to catch and fix title issues and work closely with finance teams, lenders, and state agencies to keep deals moving smoothly.
Overview
6
6
years of professional experience
Work History
Title Clerk
Atlantic Coast Automotive
Miami, FL
10.2023 - Current
- Processed vehicle titles and registrations efficiently, ensuring compliance with state regulations.
- Assisted customers with title inquiries and resolved discrepancies promptly.
- Maintained accurate records in title management systems to support operational workflows.
- Skilled in operating CVR, CDK (AGRI, CHK, AGJA, DUN, etc.) Saturn, and additional systems.
- Reviewed documentation for accuracy and completeness before processing transactions.
- Processed payments to tag agency and issued refunds for tag overages to customers.
- Collaborated with dealerships to streamline title transfer processes and enhance customer satisfaction.
- Trained new employees on title processing procedures and system usage for improved efficiency.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Collaborated with various departments to ensure smooth workflow for title processing and delivery..
- Continuously improved processes for title management, identifying areas of improvement and implementing changes where necessary.
- Negotiated successfully with lienholders to resolve outstanding debt issues impacting clients'' ability to secure clear vehicle titles promptly.
Debt Collector
Red Roof Collection
Davie, FL
01.2022 - 09.2023
- Managed accounts receivable by contacting clients to facilitate timely payment resolution.
- Utilized collection software to track and update account statuses effectively.
- Negotiated payment plans with clients, ensuring adherence to company policies.
- Collaborated with team members to develop strategies for improving collection rates.
- Resolved client disputes promptly, enhancing customer satisfaction and retention.
Assistant Manager
Juan Pablo Londoño
Miami, FL
11.2020 - 12.2021
- Oversaw scheduling of staff shifts to optimize resource allocation and maintain service standards.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Established team priorities, maintained schedules and monitored performance.
- Proven capability in addressing problems and executing decisions.
Receptionist
Pines Ford Lincoln
Pembroke Pines, FL
02.2020 - 11.2020
- Managed incoming calls, directing inquiries to appropriate personnel.
- Maintained appointment schedules for staff and management.
- Assisted in organizing office supplies, ensuring inventory levels were maintained.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Associate of Applied Business -
Strayer University
Fort Lauderdale, FLSkills
- Title processing
- Reconcilie Accouting Schedule
- Title research
- Document review
- Temporary tags
- Title examination
- Vehicle Renewals
- Multitasking Abilities
- Teamwork and collaboration
- Problem-solving abilities
- Critical thinking
- Organizational skills
- Team collaboration
- Effective communication
- Administrative skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Title Clerk
Atlantic Coast Automotive
10.2023 - Current
Debt Collector
Red Roof Collection
01.2022 - 09.2023
Assistant Manager
Juan Pablo Londoño
11.2020 - 12.2021
Receptionist
Pines Ford Lincoln
02.2020 - 11.2020
Associate of Applied Business -
Strayer University