Shirly Alexis
Summary
Dedicated Customer Service Representative with strong experience in establishing client rapport and enhancing satisfaction. Skilled in fostering relationships and cultivating partnerships to drive business growth. Committed to contributing to team success through a positive and results-oriented approach.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Everise
Orlando
01.2023 - Current
- Delivered exceptional customer service to members, addressing inquiries about health insurance benefits.
- Resolved customer complaints through effective communication and problem-solving, enhancing member satisfaction.
- Assisted members with OTC order placements, ensuring timely access to necessary products.
Customer Service Representative
SunPass
Tampa
05.2021 - 01.2023
- Handled high-volume inbound and outbound customer interactions to effectively resolve inquiries.
- Processed orders and delivered product support via phone, email, or chat, ensuring customer satisfaction.
- Managed customer accounts and provided precise information to enhance customer experience.
- Facilitated billing processes to ensure accurate account management and customer satisfaction.
Education
Associate of Science -
Santa Fe College
Gainesville, FL 08.2019 - 04.2021
High School Diploma -
Dr Phillips Highschool
Orlando, Florida 08.2015 - 01.2019
Skills
- Customer Support
- Sales
- Strong Communication
- Conflict resolution
- Active listening
- Problem Solving
- Accuracy
- Time Management
- Organizational skills
- Adaptability
- Critical Thinking
Timeline
Customer Service Representative
Everise
01.2023 - Current
Customer Service Representative
SunPass
05.2021 - 01.2023
Associate of Science -
Santa Fe College
08.2019 - 04.2021
High School Diploma -
Dr Phillips Highschool
08.2015 - 01.2019