Shivam Patel

● Managed day to day international logistics needs while coordinating between customers, brokers, and carriers.

● Generated new business by expanding on current customers and prospects ocean, air, customs, and drayage needs.

● Established key relationships with carriers in key port cities allowing me to drive up broker revenue.

● Resolved customer and carrier issues quickly and efficiently, while communicating clearly the process.

● Experience sending 200+ cold calls/emails weekly to grow business.

• Experience working with Agile scrum methodologies on a daily basis.
• Maintained and customized various Salesforce aspects including custom object, fields, layouts, validations rules, workflows, flow builder, and process builders.
• Properly maintained legacy profiles, roles, and permission sets to retrofit them for current needs.
• Worked in a team environment with active communication to ensure the team as a whole succeeded.

• Served as project manager for multiple projects ensuring cross team collaboration while working directly with the client to meet needs.