Shjamill Kala Bradshaw
Charlotte,NC
Summary
Results-oriented Territory Manager with expertise in project management, customer relationship development, and contract negotiation. Delivered territory growth and enhanced operational efficiency through effective technical troubleshooting. Focused on collaboration and innovative solutions in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Precision Measurement Territory Manager
Carlton Scale
Charlotte, USA
06.2021 - Current
- Perform calibrations, repairs, and coordinate depot or vendor repairs for newly established laboratory division in multiple facilities and territories
- Utilize CRM and ERP applications to consistently maintain equipment database
- Effective communication of complex issues to customers with a wide range of technical experiences to provide innovative solutions
- Generate and develop new lab service contracts/agreement accounts to increase budgetary revenue, while exceeding fiscal goals of 2 by 3 initiative ($150M)
- Manage projects related to refurbishment, relocation and modifications
- Develop prospects, while closely partnering with other departments that drive business growth and quality improvement
- Advance, coach, motivate and set clear expectations while managing performance of staff
- Maintain accurate documentation records to maximize uptime, accuracy and performance with increased cost efficiency
- Practice efficient time and resource management to meet numerous variable and timelines
Senior Biomedical Engineer/HAL Manager
Carolina BioOncology
Huntersville, USA
08.2019 - 06.2021
- Write and update HAL SOPs, technical reports, and GMP documentation, batch record release criteria
- Assure all devices and instruments related to patient care, research and laboratories are installed, maintained, and calibrated, configured, and upgraded
- Troubleshoot hardware integrated with clinical systems
- Plan, coordinate and manage equipment maintenance foundation using technical system
- Supervise staff to ensure time efficiency, quality improvement and cost effective support
- Assist in the purchase of new equipment by analyzing requirements, developing specifications, performing validations, technical planning and evaluation and system analysis
- Provide technical and application support and guidance to end users of integrated systems and hardware to ensure guidelines, standards and codes are met
- Facilitate in the recruitment, interviewing, training and development of additional biomedical engineering staff
- Manage staff performance, while motivating personal and professional growth
HAL BMET/ Cell Processing Technical Supervisor
06.2018 - 08.2019
- Technical supervision of cell processing equipment and quality engineering for contract manufactured products in clean room
- Collaborate with contractors, while implementing ISO and multiple BSL regulatory requirements
- Organize and track cGMP batch records, statistics, and quality control in Title 21 software
- Coordinate investigations and validations to ensure product quality
- Notify and acknowledge legacy Thermo-Vue Smart View and Rees scientific temperature recordings
- Ordering, completing, and documenting HAL ordering for supplies and reagents
- Creating purchase orders for all verified and approved purchases
- Enter all database entry into access for ease of shipping/receiving, and payment
- Project management lead for processing and purchasing implementation
Technical Analyst Intermediate
Carolinas Medical Center
Charlotte, USA
08.2012 - 06.2018
- Organized 132 departmental needs based on SLA priority status to ensure timely resolution
- Performed preventative maintenance, troubleshooting, and repairs on 1897 pieces of patient care, specialized respiratory, and laboratory equipment
- Managed inventory database, while documenting service reports in compliance with policies and procedures of Joint Commission, NFPA and CAP
- Collaborated with other IT departments in configuring and supporting medical devices
- Coordinated communication between clinical customers, technical teams, and third-party vendors to streamline support
- Served as a project manager, utilizing decision making and time management in technical advice, evaluation, implementation, improvement and installation of equipment prior to department opening
- Executed repairs in high-stress, fast-paced procedures while maintaining urgency and focus
- Provided professional written, verbal and demonstration in-service education on quarterly basis for up to 100 staff
- Met and exceeded departmental goals of 100% completion before or on the scheduled date
Education
Bachelor of Science - Business Administration, Management Information Systems
East Carolina University College of Business
Greenville, NC05-2021
Associate of Applied Science - Biomedical Equipment Technology
Caldwell Community College & Technical Institute
Hudson, NC05-2012
Bachelor of Science - Business Administration And Management
East Carolina University
Greenville, NC06-2026
Skills
- Territory expansion
- Customer relationship management
- Contract negotiation
- Project management
- Communication and collaboration
- Technical troubleshooting
- Database management
- Office and SharePoint
- Clinical research tools
- Organizational support
Affiliations And Certificates
- North Carolina Biomedical Association (NCBA)
- Association for the Advancement of Medical Instrumentation (AAMI)
- BD CareFusion Alaris Biomedical Seminar
- Cisco Routing Protocols & Concepts Certification
- Cisco Certified Network Associate (CCNA) Certification
- NCBA Certifications (Telemetry Troubleshooting, Medical Devices & Safety)
- Philips Intellivue Patient Monitor/ECG Certification
- Keeping Employees and Patients Safe (ASRT-NCZ0207004)
- OSHA and HIPAA Compliance
Timeline
Precision Measurement Territory Manager
Carlton Scale
06.2021 - Current
Senior Biomedical Engineer/HAL Manager
Carolina BioOncology
08.2019 - 06.2021
HAL BMET/ Cell Processing Technical Supervisor
06.2018 - 08.2019
Technical Analyst Intermediate
Carolinas Medical Center
08.2012 - 06.2018
Bachelor of Science - Business Administration, Management Information Systems
East Carolina University College of Business
Associate of Applied Science - Biomedical Equipment Technology
Caldwell Community College & Technical Institute
Bachelor of Science - Business Administration And Management
East Carolina University