Sh'Kya Philson
Ruston,LA
Summary
Proven leader and reliable team player, adept in customer service and cash handling, enhanced Family Dollar's service levels by stepping in during peak times and maintaining high accuracy in transactions. Demonstrated flexibility and a positive attitude, ensuring customer satisfaction and safety adherence, showcasing both hard and soft skills crucial for any employer. Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Family Dollar
Arlington, Tx
10.2023 - 07.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Cashier
Circle K Gas Station
Arlington, TX
03.2023 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
Housekeeping Room Attendant
Self Employed Services
Ruston
02.2021 - 02.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
Louisiana Delta Community College
Monroe, LA 05.2022 - 05.2022
High School Diploma -
Ruston High School
Ruston, LA05.2020
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Punctual and Reliable
- Flexible Schedule
- Safety rules
- Positive Attitude
- Merchandise Stocking
- Policy Enforcement
- Honest and Dependable
- Customer Assistance
- Reliable and Responsible
Timeline
Cashier Team Lead
Family Dollar
10.2023 - 07.2024
Cashier
Circle K Gas Station
03.2023 - 09.2023
Louisiana Delta Community College
05.2022 - 05.2022
Housekeeping Room Attendant
Self Employed Services
02.2021 - 02.2023
High School Diploma -
Ruston High School