Summary
Overview
Work History
Skills
References
Timeline
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SHMIEL MORDCHE TELLER

Brooklyn,NY

Summary

Dependable professional with several years of helpdesk experience. Successfully assists end-users with wide-ranging technical issues and committed to supporting customer satisfaction with response times, resolution acceptance and communication.

Overview

3
3
years of professional experience

Work History

IT Technician

Hamaspik of Kings County
Brooklyn, NY
05.2021 - Current
  • Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Resolved hardware issues including replacing parts as necessary.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
  • Managed inventory of IT assets such as laptops, desktops, servers and peripherals.

ICA - The Institute for Career Advancement

Information Technology
Brooklyn , NY
2020 - 2021
  • Completed basic and advanced coursework in preparation for CompTIA A+ exams.
  • Trained with focus on basic computer installation and troubleshooting, networking and servers.
  • Completed numerous practical simulations and exams..

Skills

  • PC and Network Troubleshooting
  • Help Desk Support
  • Hardware configuration and Software installation
  • Inventory Control Systems
  • Teamwork and Collaboration
  • Hardworking and Reliable

References

Yossi Goldberger - Current Manager   929.271.3389

Natan Steinmetz - Former Manager

Timeline

IT Technician

Hamaspik of Kings County
05.2021 - Current

ICA - The Institute for Career Advancement

Information Technology
2020 - 2021

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SHMIEL MORDCHE TELLER