Shojib Siam
Queens,NY
Summary
Proven in enhancing customer experiences and team efficiency, I excelled at Maha by mastering customer service and problem-solving. Leveraging strong relationship-building and multitasking skills, I significantly contributed to team performance and customer satisfaction, embodying a results-driven approach without directly stating it.
Overview
10
10
years of professional experience
Work History
Sales Associate
Maha
11.2017 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier Team Lead
Sky Dine Restaurant
08.2015 - 09.2017
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Food Server
Panshi Restaurant
03.2014 - 06.2015
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma -
Madan Mohan College
Sylhet, BangladeshSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Relationship Building
Timeline
Sales Associate
Maha
11.2017 - 03.2024
Cashier Team Lead
Sky Dine Restaurant
08.2015 - 09.2017
Food Server
Panshi Restaurant
03.2014 - 06.2015
High School Diploma -
Madan Mohan College
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