Summary
Overview
Work History
Education
Skills
References
Timeline
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Shomaria Hall

Hoover,AL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Chuck E. Cheese
06.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets

Package Handler

Fedex Ground
01.2021 - 12.2022
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.

Crew Member

Five Guys
04.2016 - 03.2018
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Education

Jefferson State Community College
Birmingham, AL
12.2020

Auburn of Montgomery University
Montgomery, AL
05.2019

Alabama State University
Montgomery, AL
12.2017

Spain Park High School
Birmingham, AL
05.2017

Skills

  • Customer Relations
  • Money Handling
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Computer Proficiency
  • Microsoft Outlook
  • De-Escalation Techniques

References

  • Kashmin Hunter, (205) 527-7051
  • La`Quisha Henley, (205) 834-2543
  • Raven Sullivan, (205) 725-3471

Timeline

Assistant Manager

Chuck E. Cheese
06.2022 - Current

Package Handler

Fedex Ground
01.2021 - 12.2022

Crew Member

Five Guys
04.2016 - 03.2018

Jefferson State Community College

Auburn of Montgomery University

Alabama State University

Spain Park High School

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Shomaria Hall