Shonda Guyton

• Delivered exceptional customer service, resolving passenger issues and requests quickly and courteously
• Maintain a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Manages medical emergencies efficiently by adhering to established protocols.

Enhances passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

•Reviewed consumer account inquiries and crafted responses using Retail Host, Lease HOST, and Collections.

• Conducted reviews of transaction histories in multiple TFS systems for accuracy

• Researched account characteristics and potential system irregularities to resolve most disputes/ inquiries, and/or recommend appropriate solutions, if necessary

• Facilitated smooth onboarding processes for new vendors, providing clear guidelines on expectations and procedures for seamless integration into the supply chain network.
• Strengthened vendor relationships and enhanced revenue streams by applying business development opportunities.
• Managed vendor contracts and relationships through collaboration to maximize cost-effectiveness, optimize delivery schedules and maintain service standards.
• Spearheaded initiatives focused on sustainability in procurement practices, aligning vendor selection criteria with corporate social responsibility objectives.

• Assisted in the development of training materials to boost team performance and enhance knowledge of underwriting practices.
• Assisted underwriters in evaluating risks, enhancing decision-making processes.
• Collaborated with cross-functional teams to develop new underwriting guidelines and standards for consistent results.
• Proactively identified areas for process improvement within the underwriting department, contributing to a more efficient and cost-effective operation overall.