Shonda Hicks
Newport News,VA
Summary
Proven achiever with a track record of exceeding sales objectives at Harbor Freight Tools USA, leveraging expert product knowledge and objection handling to drive growth. Skilled in fostering team collaboration and mentoring associates, I excel in solution selling and upselling strategies, ensuring optimal performance and a positive work environment. High-achieving Senior Sales Associate successful at consistently meeting or exceeding sales targets. Personable and persuasive with exceptional sales prowess and effective communication skills. Assesses customer needs and delivers individualized recommendations to foster satisfaction.
Overview
17
17
years of professional experience
Work History
Senior Sales Associate
Harbor Freight Tools USA
03.2017 - Current
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
Laundry Attendant
Soaps N Suds Auto Spa And Laundry Center
05.2007 - 10.2017
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
Education
High School Diploma -
Centreville High School
Clifton, VA06.1998
Skills
- Product Knowledge
- Objection handling
- Solution selling
- Upselling strategies
Timeline
Senior Sales Associate
Harbor Freight Tools USA
03.2017 - Current
Laundry Attendant
Soaps N Suds Auto Spa And Laundry Center
05.2007 - 10.2017
High School Diploma -
Centreville High School
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