Shondreaka Randolph
Whitman,MA
Summary
Dynamic and results-driven Store Manager with over a decade of experience in customer service, sales, and team leadership. Proven track record of exceeding sales goals, optimizing operations, and building high-performing teams. Adept at analyzing sales data, implementing strategic initiatives, and fostering a culture of excellence and community engagement. Recognized for outstanding performance in business development, staff training, and customer relations. Highly organized, detail-oriented, and skilled in communication and conflict resolution, with a strong commitment to supporting organizational success.
Overview
18
18
years of professional experience
Work History
Store Manager
Prime Communications
08.2022 - Current
- Challenged myself by successfully managing 4 struggling locations
- Orchestrated and took part in an average of 1 table day or onsite event on a bi-monthly basis, generating traffic, sales and improving the reputation of AT&T
- Helped build a culture around community outreach within Prime through these events and established processes such as Sales Force
- Trained and helped develop more than 10 employees who are currently RSMs or high performing RSCs working to further develop their careers with Prime
- Implemented a process to efficiently coach new and tenured employees to meet company standards in sales while instilling the importance of operations and time keeping accuracy
Administrator
Wilson Elser Law Office
01.2018 - 01.2021
- Increased office efficiency by implementing a new digital filing system and facilitating the destruction of sensitive physical documents
- Managed scheduling and coordination of multiple meetings per week, ensuring all stakeholders were well-informed and prepared
- Streamlined office supply procurement process, resulting in cost savings for the company as well as reimbursements
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
Waitress Trainer
99 Restaurants
09.2015 - 01.2017
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
Kitchen Manager in Training
Chipotle
11.2014 - 02.2016
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Checked and tested foods to verify quality and temperature.
Hostess
TGI Fridays
01.2013 - 01.2014
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Floor Supervisor
McDonald's
01.2008 - 01.2015
- Led a team of 6-8 crew members
- Monitored daily operations to ensure compliance with health and safety regulations as well as schedule compliance
- Streamlined inventory management processes and reduced waste/loss
Education
Business Administration -
Quincy College
Skills
- Customer Relations
- Collaboration
- Relationship Building
- Conflict Resolution/ Damage Control
- Trainer/Educator
- Sales Strategy & Goal Achievement
- Staff Training & Development
- Inventory Management
- Event Planning & Community Outreach
- Coaching & Performance Management
- Office Administration & Scheduling
- Digital Filing & Document Management
- Procurement & Cost Control
- Compliance Monitoring (Health, Safety, Scheduling)
- Communication & Negotiation
- Data Analysis & Reporting
- Time Management & Organization
Awards
Top Accessory Sales 2022, Business Expert 2023, Q2 MVP 2023, Pinnacle 2023, Prime Athlete Nov. 2024, Q4 MVP 2024, Pinnacle 2024
Timeline
Store Manager
Prime Communications
08.2022 - Current
Administrator
Wilson Elser Law Office
01.2018 - 01.2021
Waitress Trainer
99 Restaurants
09.2015 - 01.2017
Kitchen Manager in Training
Chipotle
11.2014 - 02.2016
Hostess
TGI Fridays
01.2013 - 01.2014
Floor Supervisor
McDonald's
01.2008 - 01.2015
Business Administration -
Quincy College
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